OEM Account Manager Canada

Remote/Canada: Must be local to Toronto Canada

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

CDK Global is the leader in providing integrated technology solutions to automotive dealerships world-wide and is looking for an Account Manager for our OEM business team. The Account Manager is responsible for development retention and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program.

The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support billing product & technology and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood managed and executed while maintaining alignment with CDKs priorities and business strategy. Must be able to oversee and orchestrate large scale high impact projects and ongoing program initiatives ensuring that business objectives are understood communicated managed and optimized to achieve target program results.

Position Responsibilities:

Client Management

• Manage business relationship and program service delivery tied to the agreed upon statement of work
• Organize and run quarterly business updates weekly program update meetings and other ad hoc functional client facing engagements
• In alignment with Director of Sales collaborate with client on program financial modeling project-based projections and monthly/annual financial deliverables
• Facilitate presentment communication and approval of OEM program invoices
• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments data reporting billing invoicing product systems legal and contracting
• Helps in the negotiation of project resources deliverables and cost
• Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK

CDK Operations

• Finance/Invoice: in partnership with finance teams compile forecasting planning modeling invoice presentations etc.
• Enrollment: interface with client and internal contract teams as needed for buy-sells conversions terminations and related internal change administration

• Service: works with internal teams to develop implement and maintain processes and program service levels
• Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams
• Manage contract renewals for assigned programs
• Assists with OEM Guidebooks for Field Sales

Program Management

• Product: partner with product & technology teams for new feature development and prioritization and defect fixes
• SOW: manage new SOW and CR development internal approvals and execution
• Contractual obligations: ensure CDK compliance with client technical requirements
• Training: collaborate with product owners and functional teams for installation and ongoing support as new features released
• Go to Market: serve as program expert to support internal teams with successful pilots launches pricing dealer adoption and communication implementations and ongoing support
• Performance: provides program dashboards that provide quick clear visibility of program status and performance

Qualifications

• 5-10 years software project program and/or engagement management
• 5 years external client relationship management with demonstrated ability to manage requirements expectations and deliverables
• Expert in automotive retail solutions and workflows
• Hands on ability to navigate complex business environments to resolve customer requests and requirements
• Strong communication presentation and organization skills
• Excellent analytical skills including the ability to model scenarios and manage to financials
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
• Ability to anticipate and adapt to changing conditions risks and opportunities
• Expert with MS Word MS Excel MS Project and Visio

Preferred:

• Experience working with Auto Manufacturer dealer retail programs
• Knowledgeable on CDK applications
• PMP or other industry certification a plus

Education/Experience

Minimum:

Bachelors or equivalent experience

Compensation: $110000 CAD - $120000 CAD

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

CDK is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.