Manager, Workplace Technology Management Hybrid

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $94406.00 - 142069.00

The Manager Workplace Technology Management is responsible for owning and evolving the digital workplace technology ecosystem ensuring platforms are designed optimized and managed to enable a frictionless employee experience. This role leads Digital Workplace Enablement focused on proactive design modernization and lifecycle management of workplace technologies to prevent issues by design and enable scalable resilient platforms.
You will lead a team responsible for endpoint application access mobility and automation ensuring technology decisions are aligned with Digital Employee Experience (DEX) insights and business priorities. This role is critical to enabling GreenShields transition from IT operations to an experience-led AI-enabled digital workplace where technology proactively enables productivity digital Friction is designed out of employee workflows platforms scale with the business and AI and automation handle operational scale

Key Responsibilities:

1. Workplace Technology Ownership & Strategy

• Own end-to-end accountability for workplace technology domains (devices applications access mobility and automation)
• Define and execute a modern experience-led digital workplace roadmap aligned to business priorities
• Drive platform standardization rationalization and scalability across the enterprise
• Ensure alignment with DEX insights persona needs and business workflows
• Oversee the workplace technology portfolio including Microsoft 365 Intune Autopilot SCCM/MECM Jamf Apple Business Manager Entra ID Conditional Access mobility services workplace AV technologies Ivanti Copilot Power Platform automation and related employee experience technologies

Lifecycle & Platform Management

• Lead product lifecycle management (introduce optimize retire) for workplace platforms
• Drive obsolescence management and platform modernization including cloud-first and cross-platform strategies
• Ensure performance reliability and adoption of critical workplace tools
• Partner with architecture security and infrastructure teams to ensure integrated service delivery

& Operational Excellence (L3/L4)

• Lead teams responsible for deep technical resolution root cause analysis and permanent fixes
• Drive reduction of repeat incidents through problem management and design improvements
• Improve system performance stability and resilience across workplace platforms
• Enable seamless integration with IT Service Management for escalation and resolution

& AI Enablement

• Drive automation strategies to reduce manual effort and improve service efficiency
• Champion a self-service-first operating model enabled by knowledge automation AI-assisted support service catalogues and intuitive employee journeys
• Partner with DEX and ITSM teams to improve auto-resolution rates and reduce ticket volumes
• Support the transition toward an AI-enabled operating model where automation handles scale
• Drive adoption of self-service capabilities by partnering with people leaders DEX ITSM and change teams to reduce dependency on assisted support

5. Experience-Led Design & Continuous Improvement

• Embed experience-led design principles into all workplace technology decisions
• Use DEX metrics and persona insights to prioritize improvements and investments
• Partner with DEX teams to identify friction points across employee journeys
• Drive measurable improvements in application performance device experience access reliablity and adoption and usage.

6. Product Vendor Partner & Relationship Management

• Own product vendor management for workplace technology platforms including roadmap alignment service performance licensing escalation paths and value realization
• Manage strategic relationships with key technology vendors and partners including Microsoft Apple endpoint automation collaboration and device ecosystem providers
• Build strong internal partnerships across Cybersecurity Infrastructure & Architecture Data & Information Management Facilities HR Procurement and business stakeholders
• Drive partnership management practices that ensure clear accountability shared roadmaps governance commercial discipline and proactive risk management
• Ensure alignment with governance compliance enterprise standards procurement processes and business outcomes

7. Team Leadership & Capability Development

• Lead and develop a team of Technology Service professionals while building capabilities in platform engineering automation/AI and product ownership.
• Drive the shift to proactive engineering and experience ownership fostering a culture of innovation accountability and continuous improvement.

WHO WERE LOOKING FOR

• Bachelors degree in Computer Science Information Technology or related field
• 8 years of experience in workplace technology endpoint management or digital workplace engineering and 35 years of leadership experience managing technical teams
• Strong experience with Microsoft 365 ecosystem (Teams SharePoint Exchange) Endpoint management (Intune SCCM/MECM) identity & access management (Entra ID) automation and scripting (PowerShell APIs) and ITSM platforms (Ivanti ServiceNow)
• Strong understanding of cloud-first and hybrid workplace environments
• Ability to be a strategic thinker with strong execution focus an experience-led mindset strong problem-solving and analytical skills and able to lead through transformation and change
• Strong communication and leadership presence strong stakeholder management skills and cross-functional collaboration

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager