Manager, Systems Engineering

This position reports to: Director Systems Engineering

As a Manager of Systems Engineering you will oversee a team responsible for designing building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team interfaces with product development teams on new systems and enhancements of existing systems recruiting team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.

What you get to do in this role:

• Own the deployment management and support of systems that make up our Canadian sovereign cloud running on GCP as well as contribute to initiatives globally spanning across our global clouds running on Azure AWS and GCP
• Lead the engineering team responsible for the definition configuration delivery and validation of compute across our private and public cloud infrastructure.
• Work with Product and Program management to define and communicate the teams external commitments and roadmap.
• Facilitate engineering team autonomy by assisting with project planning prioritization Agile process and skill development.
• Support growth of engineers via hiring goal setting development of individual development plans and performance reviews.
• Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
• Assess risks vulnerabilities and mitigations of core services to ensure these systems are highly available operationally sound perform at scale and exceed customer expectations.
• Collaborate with peer teams on complex global engineering efforts to ensure architecture agreement resource coordination and implementation timelines.
• Set and sustain technical standards and best-practices in your domain.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years experience leading systems/software development and engineering release management and DevOps across a global 24x7 production environment with a Bachelors degree; or 6 years and a Masters degree or equivalent experience.
• People management experience and of a technical operations team such as DevOps. 
• Deep technical fluency in public cloud infrastructure automation DevOps practices and software engineering principles.
• Proficient with the components of infrastructure including hardware platforms OS virtualization Azure public cloud and web applications and databases.
• Public cloud experience running production services at scale: (Azure AWS GCP etc.)
• Experience with configuration management platforms at scale.
• Demonstrated success balancing competing priorities in a fast-moving environment.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Work cross-functionally to build consensus and drive complex projects and issues to completion.
• Ability to drive technical direction while supporting engineering autonomy and creativity. 
• Outstanding communication skills.

For positions in this location we offer a base pay of $125700 - 220000 CAD plus equity (when applicable) variable/incentive compensation and benefits.  Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.  Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location.

We also offer health plans an RRSP Plan with company match ESPP matching donations family and medical leave programs and Annual vacation: 20 days per year accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time