Manager, Risk and Audit

Location: hybrid

Fraud Risk Management (FRM) plays a critical role in protecting Sun Life its clients and advisors from financial crime and fraud-related threats. The FRM Reporting & Insights team serves as the central source of fraud management reporting analytics anddata-driven insights providing leadership with a clear understanding of fraud trends emerging risks operational performance and program effectiveness.

As Manager Fraud Reporting & Insights you will act as a strategic partner to Fraud leadership and business stakeholders by transforming complex case-level data from multiple source systems into meaningful reporting and actionable insights.

Working across FRM Technology Analytics and business partners you will lead the evolution of reporting capabilities data strategy and governance practices and management information frameworks using analytical storytelling to deliver a single trusted view of fraud performance and risk across Sun Life Canada.

What will you do

• Lead the development production and continuous improvement offraudriskmanagement reporting and management information across the organization.

• Maintain reporting inventory and reporting governance framework ensuring reportingremainsrelevantaccurate and aligned to business needs.

• Produce and oversee recurring fraud reporting executive dashboards scorecards and performance metrics for senior leadership and key stakeholders.

• Act as the primary triage and coordination point for reporting requests managing priorities stakeholder expectations and delivery timelines.

• Track prioritize andfacilitateresolution of open reporting enhancement requests ensuring alignment with FRM strategicobjectives.

• Establish andmaintaindata dictionaries metric definitions and reporting standards to supporta single sourceof truth acrossfraudriskmanagement.

• Analyze fraud trends operational performance indicators emerging risks and business impacts toidentifymeaningful insights and opportunities for action.

• Translate detailed fraud case activity and operational data into concise executive-level reporting and recommendations that support decision making.

• Support fraud governance forums leadership discussions reporting reviews and executive package development through analysis commentary and presentation materials.

• Partner with Technology Data and Business teams to improve data quality reporting automation and overall reporting maturity.

What do you need to succeed

• Strong analytical and critical thinking skills with the ability toidentifypatterns trends and emerging risks within complex datasets.

• Ability to translate technical information and detailed operational data into clear meaningful business insights for diverse audiences.

• Strong reporting and data storytelling capabilities including development of executive-level dashboards presentations and management reporting.

• Experience developing reporting frameworks performance metrics governance processes and operational reporting standards.

• Strong partnership networking and influencing skills with the ability to work effectively across multiple stakeholder groups.

• Exceptional verbal and written communication skills including experience presenting findings and recommendations to senior leaders.

• Demonstrated ability to effectively prioritize and balance concurrent reporting analytical and business support activities in a fast-paced environment ensuringtimelydelivery of high-quality outcomes.

Assets:

• Experience in the Canadian financial services industry within Fraud Risk Management Financial Crime Risk Management Compliance Operations or a related discipline.

• Experience developing operational reporting executive dashboards scorecards ormanagementinformation programs.

• Knowledge of fraud operations fraud typologies fraud controls and fraud risk management practices.

• Experience working with reporting and analytics tools data visualization platforms and business intelligence solutions.

• Strong data analysis and interpretation skills including the ability to synthesize information from multiple source systems.

• Experience driving reporting automation process optimization and reporting improvements.

• Background in stakeholder engagement business enablement or advisory functions.

Reasons why you should join us under the sun

• Being a member of the Sun Life family a group of people united by our Purpose: to help Clients and Employeesachieve lifetime financial security and live healthier lives.

• Were committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential.

• In 2025 Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights forthe 16th consecutive year leading Canadian insurers.

• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.

Requirement: This role requires Reliability Security addition to a law enforcement inquiry and a credit check as part of your application the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years and you must account for all activities during this time.