Manager, Instructional Technology Development

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Learning and Development (L&D) is responsible for the strategic direction and establishment of learning and development solutions to build capabilities for leaders and employees consistent with TDs business objectives and talent strategy.

Job Description Summary

The Manager of Instructional Technology Development is a critical role within the L&D function that leads a high performing team of L&D designers and developers across multiple geographical locations and work arrangements. The Manager of Instructional Technology Development is an expert in their field who stays on top of emerging learning technology trends and will be expected to demonstrate this expertise to help influence the learning technology roadmap.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Coach and manage a team of expert Developers across multiple geographical locations to deliver timely high quality consistent creative leading edge learning solutions that positively impact business and TD metrics

Collaborate and consult with Learning Solutions Architect partners to make the best decisions on resourcing prioritized projects

Participate and partner with peers in the Design team to ensure projects are scoped prioritized and resourced appropriately across teams; ensure optimal deployment of development resources to meet the needs of the businesses / initiatives being supported

Consistently build development expertise and learning consulting capability within the team to enable a centre of expertise that are viewed as critical partners who add value and deliver results

Be a champion of innovative thinking; demonstrating a commitment to continuous improvement with a focus of delivering value to the customer faster

SHAREHOLDER

Work closely with key business leaders to develop business plan ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency effectiveness and scale

Manage development budget and development software vendors including management of annual renewal process with vendors and license management

Provide deep subject matter expertise in learning design and development learning consulting and program evaluation & measurement including knowledge of external best practices and emerging trends

Monitor and communicate the effectiveness of strategies programs and practices related to own area of expertise

Coordinate activities with partners across the organization may include HR Technology Finance Risk Management etc.

Protect the interests of the organization identify and manage risks and escalate non-standard high-risk transactions / activities as necessary

Anticipate emerging business trends and regulatory/risk issues as a basis for recommending large-scale product technical functional or operations improvements

Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank policies and procedures

Contribute to the development of business segment and/or enterprise functional strategic priorities

TEAM

Responsible for management of the overall team providing leadership guidance coaching and upskilling support

Develops annual and/or long-term plans for own area and influences plans well beyond area managed

Grow team expertise to align with business / enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

Lead a high performing team; provide on-going feedback coach and develop all team members

Manage employees in compliance with all human resources policies procedures and guidelines of conduct

Share knowledge information skills and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams

Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

Recruit for all hires to ensure a highly diverse qualified workforce to achieve business objectives

Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives

Act as a brand ambassador for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

Act as a technical expert and influence learning technology and AI tools/features roadmap

Has previously led cross-functional teams or projects with significant resource requirements risk and / or complexity

Ability to independently manage multiple resources across diverse functional programs

Problem solver and ability to lead others to solve complex problems; leads efforts or partners with others to develop new solutions

Can clearly communicate difficult concepts; convert information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders

EXPERIENCE & EDUCATION

• Undergraduate degree is required

• Post graduate education in Adult Learning & Development or Instructional Design is preferred

• Certification in Instructional Design/Instructional Technology/Human Performance Technology is an asset

• Experience with Accessible Design following the Web Content Accessibility Guidelines (WCAG) is preferred

• Experience with Learning Management Systems Articulate Suite Adobe Creative Suite MS Office Suite is preferred

• 7 years related experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):