Manager, Collections
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Job Summary
Req Id:429278
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
Le gestionnaire sera chargé de diriger le rendement de léquipe Recouvrement du Québec pour les clients dentreprises de vente au détail. Il jouera un rôle clé dans létablissement et la mise en œuvre de stratégies à court et à long terme liées aux comptes débiteurs pour Bell Marchés Affaires ce qui comprend la définition des exigences pour les améliorations de processus et de système.
Nous sommes à la recherche dun candidat possédant des aptitudes pour entraîner des répercussions sur lentreprise à laide danalyses fondées sur les donné sein de cette équipe vous aurez loccasion de cerner les plus récentes pratiques en matière danalyse de données et de collaborer avec notre équipe Informatique décisionnelle pour mettre en œuvre lesdites pratiques afin de stimuler lefficacité opérationnelle.
Key Responsibilities
Develop manage motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
Lead / assist continuous improvement activities relating to collections that drive improved timeliness accuracy compliance and discipline
Support team with conflict resolution on aging accounts and help formulate collection strategies
Assist with establishing targets for key metrics and effectively support the team to meet or exceed these targets
Develop business relationships with internal and external customers to secure their support in minimizing financial risks and facilitate dispute resolution
Monitor collections performance according to quality and productivity standards
Oversee credit adjudication process
Critical Qualifications
Degree in business administration finance mathematics or CPA Accounting designation (or in the process of completing designation)
3 years experience working in a collections environment managing a group of 10 employees
Knowledge of Microsoft Office Excel and PowerPoint
Effective communication skills (written verbal and presentation skills) and ability to influence stakeholders
Analytical and problem solving skills
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Canada : New Brunswick : Bathurst
Canada : New Brunswick : Moncton
Canada : Nova Scotia : Halifax
Canada : Ontario : Mississauga
Canada : Ontario : Ottawa
Canada : Ontario : Toronto
Canada : Quebec : Quebec City
Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 08/03/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
