Logistics Coordinator Inbound Contract

Job Posting: Logistics Coordinator - Inbound

Availability: Full-time with the ability to work mornings afternoons overnights holidays and occasional weekends

Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA a mail-order business and Distribution and Manufacturing centers based in Toronto. Lush is known worldwide for its unique bath and beauty products amazing skin and hair care personalized customer service environmental activism and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities giving back to organizations that can make a difference through our Community Donations program.

Reporting to the Inbound Lead this role ensures that inbound export and community donations logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication.

The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound exports and donation streams. They will drive operational excellence identify process improvements and ensure quality compliance and value across all National & International activities.

As an Inbound Coordinator you bring LUSHs practices into all elements of your work: Be Real Be Curious Lead Fearlessly Adapt and Evolve Grow Talent and Live with Purpose.

What you do (responsibilities):

• Manage the transportation portfolio by ensuring financial and operational performance is in line with
  company objectives
• Coordinate transportation activities between operations and the vendor
• Confirm transportation services are executed according to contract standards
• Monitor service provider performance and level set expectations to meet customer requirements
• Partner with junior coordinators to improve service and operations and resolve transportation issues
  related issues
• Identify and recommend transportation improvements to customers and stakeholders by
  proactively analyzing transportation performance results against benchmarks
• Cultivate strategic partnerships with transportation service providers
• Participate in contract negotiations and the new carrier selection process to improve service
  performance
• Execute and implement assigned projects and initiatives
• Represent the ethics and culture of the Lush brand
  
  Administrative & Other Functions:
  
  
• Process and audit transportation invoices to confirm accurate billing
• Establish transportation SOPs to ensure shipments are compliant with transportation regulations
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Maintain and update the inbound transportation file daily
• Book delivery appointments
• Ensure the invoices are correct and sent in a timely manner
• Forecast service and capacity requirements to ensure transportation providers can executefreight volumes
• Attend carrier meetings seminars and other transportation- or cost-related meetings when required and provide relevant shipment information and operational feedback
• Inform internal stakeholders of the world news related to all modes of shipping
• Cover for Junior Logistics Coordinator during vacation
  
  Key Results:
  
  
• Work collaboratively with other areas of the business
• Proactively identify solutions to potential problems to guarantee that service level agreements are achieved
• Responsible for hitting key performance indicators (KPI) including on-time delivery scores andfreight spend
• Obtains spot quotes for special shipments when required

Who you are (qualifications):
Required:

• LUSH distribution experience required
• Has held their current role successfully for one year
• At least one year of direct experience working in the supply chain
• At least one year of direct experience in freight/transportation
• Strong understanding of transportation metrics and how they can support supply chain objectives
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
• Demonstrated ability to operate in a fast-paced high-pressure and dynamic environment
• Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends
• Excellent analytical critical thinking and troubleshooting skills
• Excellent oral and written communication skills
• Self-directed and driven to achieve desired results
• Service-oriented with keen attention to detail and diligent in follow-up
• Proficient with MS Office Suite

Preferred:

• College diploma or University degree in Business Logistics and/or Supply Chain
• Knowledgeable in transportation laws and regulations
• Experience with all modes of transportation
• Proficient in project management vendor evaluations and process improvement
• Experience with ERP/TMS/WMS

How to Apply: Submit an application found on the Colleague Center Internal Job Board

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Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.}

_{At Lush we believe when we continue to foster a culture of inclusion and respect within a diverse workforce we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies community groups non-profits and online social and job sites and in our business practices strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North Americaunequivocally supports equal opportunityemployment for all applicants regardless of religion race colorgender identity or expression sexual orientation ancestrydifferently abled adversemental health and other characteristics both defined protected and enforced by the law underfederal or provincial/state jurisdiction.}

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