Learning Designer

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Learning Designer translates approved business and learning requirements into practical engaging accessible and performance-focused learning experiences. Working from the learning strategy and solution direction established by the Manager Learning Architecture & Strategy the Learning Designer develops learning journeys curricula courses simulations assessments facilitator materials performance-support tools and reinforcement resources.

The role works closely with business subject-matter experts change management learning operations learning technology partners facilitators and other partners. The Learning Designer ensures that solutions reflect adult learning principles sound instructional design practices CBCC operating realities and established quality accessibility risk and brand standards.

The position requires strong instructional design and content-development expertise curiosity critical thinking project coordination collaboration attention to detail and the ability to translate complex information into clear and relevant learning experiences.

Key Accountabilities

Instructional Design and Learning Solution Development

• Translate approved learning strategies performance requirements and design recommendations into detailed learning solutions.
• Design end-to-end learning experiences that support Day 2 development transformation initiatives role readiness capability uplift and sustainment.
• Apply recognized instructional design methodologies adult learning principles and learner-experience practices throughout the design and development process.
• Develop clear learning objectives that define the knowledge skills behaviours and decisions learners must demonstrate.
• Create structured design documents storyboards course outlines learning pathways prototypes and development plans.
• Select and apply appropriate learning methods based on the desired outcome audience complexity risk scale and required speed to proficiency.
• Incorporate opportunities for practice feedback reflection assessment coaching and on-the-job application.
• Ensure learning solutions are practical performance-focused and connected to measurable business or colleague outcomes.

Learning Content and Asset Development

• Design and develop learning assets across multiple modalities including:
  • Digital and self-directed learning
  • Microlearning
  • Virtual and instructor-led learning
  • Workshops and facilitated activities
  • Scenarios and simulations
  • Knowledge checks and formal assessments
  • Job aids and quick-reference tools
  • Facilitator and leader guides
  • Coaching and reinforcement resources
• Translate complex policies processes products systems and business requirements into clear accurate and engaging learner content.
• Write concise learner-friendly scripts instructions scenarios examples activities and assessment questions.
• Partner with multimedia and learning technology resources to develop video audio interactive and visual learning experiences.
• Adapt content for different CBCC roles proficiency levels channels languages and operating environments as required.
• Design learning that supports accessibility inclusion consistency and an effective learner experience.
• Maintain appropriate source documentation version control approvals and design records for assigned learning assets.

Learning Standards and Quality Assurance

• Apply CBCC learning design standards templates tools and development practices consistently.
• Conduct quality reviews to confirm that learning materials are accurate complete learner-centred accessible and aligned with approved requirements.
• Validate content with subject-matter experts and applicable risk compliance or governance partners.
• Ensure learning objectives instructional content practice activities and assessments are appropriately aligned.
• Test digital and facilitated learning materials before implementation and resolve identified design content navigation or usability issues.
• Contribute to the development and continuous improvement of CBCC instructional design standards and reusable templates.
• Identify opportunities to simplify consolidate modernize or retire outdated learning assets.

Stakeholder and Subject-Matter Expert Collaboration

• Work with the Manager Learning Architecture & Strategy to confirm learning objectives audience needs solution scope modality deliverables and timelines.
• Facilitate design discussions with subject-matter experts to gather information validate content and translate technical knowledge into learner-friendly experiences.
• Challenge content requests constructively when additional information is unlikely to improve learning or performance outcomes.
• Communicate design decisions development progress dependencies risks and required approvals clearly and promptly.
• Incorporate feedback while maintaining alignment with the approved learning strategy design standards and intended performance outcome.

Delivery Readiness and Implementation Support

• Prepare complete accurate and implementation-ready learning packages.
• Support pilots train-the-trainer activities facilitator preparation and learning launches.
• Monitor early learner and stakeholder feedback and recommend timely adjustments.
• Escalate scope quality timing resource or content risks to the Manager Learning Architecture & Strategy.

Measurement and Continuous Improvement

• Design assessments and feedback mechanisms that measure knowledge skill application confidence and readiness.
• Partner with the Manager Learning Architecture & Strategy and business stakeholders to identify appropriate learning and performance measures.
• Maintain assigned learning assets through regular reviews updates and lifecycle management.
• Contribute to the learning inventory and provide visibility into asset status ownership review dates and opportunities for rationalization.

Job Requirements

• Three or more years of experience in instructional design learning experience design adult education digital learning development or a related field.
• Demonstrated experience designing and developing learning solutions for a complex business or operational environment.
• Strong knowledge of instructional design methodologies and practices such as ADDIE SAM Design Thinking backward design and rapid-development approaches.
• Strong understanding of adult learning principles learner engagement knowledge retention skills practice assessment reinforcement and performance support.
• Experience translating business requirements and subject-matter expertise into clear learning objectives and practical learning experiences.
• Demonstrated ability to develop storyboards learning pathways courses facilitator materials assessments job aids simulations and digital learning assets.
• Experience designing across multiple modalities including self-directed virtual instructor-led video microlearning practice-based and on-the-job learning.
• Strong writing editing visual communication and information-design skills.
• Ability to simplify complex or technical information without compromising accuracy.
• Strong attention to detail and commitment to quality accessibility consistency and learner experience.
• Strong relationship-management and collaboration skills with the ability to work effectively with business leaders subject-matter experts facilitators and technology partners.
• Effective planning and organizational skills including the ability to coordinate multiple deliverables and deadlines.
• Ability to work independently within an established strategy and escalate material decisions risks and trade-offs appropriately.
• Comfortable working in an environment with evolving requirements competing priorities and transformation activity.
• Working knowledge of learning measurement and evaluation practices.
• Experience using learning-authoring content-development collaboration and multimedia tools is preferred.
• Experience in financial services regulated environments contact centres or large-scale operational learning is an asset.
• Bilingualism in English and French is an asset.

Education

• Post-secondary education in instructional design adult education learning and development educational technology communications or a related discipline is required.
• Certification or formal training in instructional design adult learning learning experience design accessibility or digital learning development is an asset.
• Demonstrated commitment to continuous learning and maintaining current knowledge of instructional design practices learning technology accessibility and emerging learning methods.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):