Lead Solutions Architect, Enterprise Technology Services

Join our Enterprise Technology Services team!

The Lead Solutions Architect is a senior technical leader who partners with Manulife business product operations and external partners to design and deliver secure scalable and cost-efficient solutions acrossAzure AWS and hybrid environments.

The role combinesenterprise architecture leadershipwithfront-deployed engagement embedding directly with priority initiatives to ensure strategies standards and enterprise platforms (e.g.ServiceNow New Relic) are effectively adopted.

This role defines target cloud architectures modernizes legacy environments and drives automation across infrastructure networks and operations. The architect improves elasticity provisioning observability and resilience; ensures solutions can serve multiple businesses; and governs the evolution of Manulifes cloud and enterprise platforms while meeting technical security and regulatory requirements.

Position Responsibilities:

• Define multi-cloud (Azure AWS) and hybrid target-state architectures patterns and roadmaps across business segments.

• Design innovative cloud solutions that modernize environments and leverage enterprise platforms such asServiceNow(ITSM/ITOM) andNew Relic(APM/observability).

• Lead architecture reviews to ensure solutions meet Manulifes technical security resiliency and compliance standards.

• Manage technical and business requirements for new cloud platforms and shared services.

• Act as afront-deployed architect embedded with product and delivery teams to guide architecture from discovery through implementation and operations.

• Work directly with application owners and operations teams to ensure solutions are buildable operable and aligned with performance and availability objectives.

• Lead and oversee implementation plans to deploy Azure and AWS infrastructure and migrate workloads including design and execution of PoCs.

• Develop strategies to automate infrastructure deployment and operational procedures usingInfrastructure as Code(e.g. Terraform Bicep/ARM) and automation/orchestration tools (e.g. Ansible CI/CD pipelines Azure DevOps).

• Implement automation for provisioning configuration scaling and patching to increase speed consistency and reliability.

• Integrate solutions withServiceNowfor change incident problem and CMDB processes to enable robust operationalization.

• Enhance monitoring logging and alerting usingNew Relic Application Insights Log Analytics Defender for Cloud/Security Center and integrate with operations workflows.

• Collaborate with network and security teams to design secure resilient network architectures (VNETs/VPCs connectivity load balancers firewalls zero-trust principles).

• Ensure correct implementation of identity access management encryption and security controls across Azure AWS and hybrid environments.

• Design for high availability disaster recovery and business continuity using cloud-native and PaaS capabilities (including Kubernetes where appropriate).

• Apply cost optimization techniques and tools to manage cloud spend while meeting performance and resiliency targets.

• Create and maintain best practices reference architectures and standards to provide a uniform compliant cloud environment.

• Lead and coordinate cross-functional teams (developers SMEs DBAs system admins network and operations architects) to deliver enterprise solutions.

• Mentor and coach architects and engineers; contribute to IT operating model cost reduction and workforce transformation initiatives.

Preferred Qualifications:

• Post-secondary degree diploma or equivalent demonstrable experience in Computer Science Engineering or related field.

• 10 yearsof experience in application and/or infrastructure solution architecture in large complex enterprises.

• 4 yearsdesigning and building large-scale cloud architectures onMicrosoft Azure; experience withAWSand hybrid environments preferred.

• Experience leading large-scale technology implementations IT operating model transformations IT cost reduction and/or workforce transformation initiatives.

• Proven experience in infrastructure and solution architecture with strong focus onAzure Cloud servicesand familiarity with coreAWSservices.

• Solid understanding ofInfrastructure as Code automation and orchestration(e.g. Terraform Ansible Bicep/ARM Azure DevOps/GitHub pipelines).

• Experience with monitoring and security tools such asNew Relic Application Insights Log Analytics Defender for Cloud/Security Center.

• General understanding ofAzure PaaS servicesandKubernetes; familiarity withAzure SQL Database Azure Functions Logic Appspreferred.

• Understanding of cloud and hybridnetworking(VNETs/VPCs VPN/ExpressRoute DNS load balancing firewalls) and associated security controls.

• Experience integrating solutions withServiceNow(ITSM/ITOM) for operational processes and lifecycle management.

• Proficiency in cloud cost management and optimization techniques and tools.

• Strong analytical skills; able to quickly assess complex issues and recommend appropriate solutions.

• Motivated self-starter comfortable working directly with internal customers partners and global teams.

• Demonstrated ability to lead and coordinate integrated project teams across multiple technical disciplines.

• Active listener who seeks to understand requirements underlying needs and alternative perspectives.

• Strategic thinker with a delivery-focused mindset; able to balance long-term architecture with near-term delivery.

• Collaborative team player who values others contributions and provides mentoring and guidance as needed.

• Strong verbal and written communication skills with ability to explain complex concepts to both technical and non-technical audiences.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team well support you in shaping the future you want to see.

If you are applying to this role in US please note the salary range is $127330 to $236470 USD. Additionally employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.