Laptop Imaging Associate, IT Logistics and Imaging

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.

Amazons IT Services organization supports all Amazonians at corporate offices ensuring they have the technology and resources needed to innovate and excel. The Logistics and Imaging Team (LIT) is a critical part of this mission operating in a warehouse environment to image deploy and manage the lifecycle of all end-user IT equipment for individuals and offices across Canada.

We are seeking a skilled and proactive IT Support Associate to join our team to both support day-to-day operations and project-based initiatives that enhance our operational efficiency and service delivery. This role offers an opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazons corporate IT Logistics.

Youll join a diverse team of IT Support associates and engineers supply chain specialists program managers operations managers and other vital roles. Youll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics ensuring that our customers have the equipment they need to perform their jobs. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Support day-to-day IT imaging responsibilities which may include imaging troubleshooting data destruction repair or other tasks
Support and collaborate on IT projects related to imaging deployment and lifecycle management of end-user equipment
Maintain technical documentation including standard operating procedures and knowledge base articles
Provide escalation support for challenging technical problems
Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality
Allocating maintaining and troubleshooting of IT equipment used at the facility
Assisting in training new hires
Assisting with operational workflows as needed



A day in the life
This is a hands-on operational environment. Success in this role requires ownership attention to detail good judgment and the ability to work across teams to remove blockers and improve outcomes.

About the team
Amazons IT Services organization supports all Amazonians at corporate offices ensuring they have the technology and resources needed to innovate and excel. The Logistics and Imaging Team (ITS-LIT) is a critical part of this mission operating in a warehouse environment to image deploy and manage the lifecycle of all end-user IT equipment for individuals and offices across Canada.

- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Amazon is a total compensation company additional earnings may include shift differentials overtime pay and performance bonuses where applicable. Final pay rate will be based on factors including shift selection location and addition Amazon offers basic life & AD&D insurance paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN BC Vancouver - 26.63 - 36.92 CAD hourly