IT Technical Business Analyst Senior

emergiTEL is hiring for Senior Business and Change Management Analyst
Location:Edmonton Alberta Onsite initially then remote within Canada
Client:Public Sector
Contract Duration:6 Months (Initial)
Start Date:ASAP

Below is the full job description:

The Senior Business and Change Management Analyst provides strategic business analysis organizational change management process improvement business intelligence and application support services to support the achievement of the objectives of the Appeals Commission for Workers Compensation. This role is responsible for ensuring business processes systems programs and services are effectively developed enhanced maintained and adopted across the organization.

The position supports the IT Project Manager during the planning coordination and delivery of complex initiatives from project initiation through implementation and post-deployment stabilization. The incumbent works closely with business stakeholders project teams leadership and technical resources to identify business needs develop solutions and successfully guide organizational change.

Activities typically include business process review and re-engineering policy and business rule analysis requirements gathering stakeholder engagement change impact assessments communications training resistance management and adoption planning.

The Senior Business and Change Management Analyst is expected to spend60% of the time working on Business Analysis tasksand40% of the time working as a Change Management specialist; however these allocations are subject to change based on project needs.

Business Analysis and Project Delivery

• Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with divisional and organizational strategic priorities.

• Conduct discovery sessions stakeholder interviews workshops and business needs assessments to identify business challenges and opportunities.

• Elicit analyze document and validate business functional and technical requirements.

• Develop business cases process maps user stories use cases and other project documentation.

• Analyze and evaluate current business processes and recommend improvements to increase efficiency effectiveness and service quality.

• Support the development enhancement testing implementation and maintenance of business applications and systems.

• Collaborate with project teams technical resources and business stakeholders to ensure solutions meet business objectives.

• Facilitate user acceptance testing (UAT) business readiness assessments and implementation activities.

• Assist the project manager in the identification of risks and issues and recommend mitigation strategies.

Organizational Change Management

• Develop and execute change management strategies and plans that support successful adoption of business processes systems and organizational initiatives.

• Conduct stakeholder analysis and change impact assessments to identify organizational risks readiness factors and adoption requirements.

• Partner with business leaders and project teams to build awareness commitment and support for organizational change.

• Develop and implement communication engagement (sponsor roadmap) resistance management coaching and training plans that address stakeholder needs throughout the change lifecycle.

• Assess organizational readiness and recommend actions to improve change acceptance and sustainability.

• Support leaders in managing resistance and reinforcing desired behaviors and outcomes.

• Measure and monitor adoption utilization and proficiency of implemented solutions and identify opportunities for continuous improvement.

• Facilitate workshops presentations and change-related discussions to support stakeholder engagement and organizational alignment.

Operational Support and Continuous Improvement

• Support operational initiatives and ensure alignment with divisional goals strategies and priorities.

• Analyze business performance measures and identify opportunities for process optimization and service improvement.

• Provide recommendations to leadership to support informed decision-making.

• Contribute to business planning operational planning and continuous improvement initiatives.

• Develop and present options recommendations and implementation approaches to executives and decision makers.

The successful candidate will demonstrate:

• Strong business analysis process improvement and organizational change management expertise.

• Excellent interpersonal facilitation communication presentation and stakeholder engagement skills.

• Strong ability to build and maintain collaborative relationships with diverse stakeholder groups.

• Experience managing competing priorities in a complex and dynamic environment.

• Strong analytical problem-solving and critical-thinking skills.

• Ability to assess organizational impacts and develop practical solutions to support successful change.

• Demonstrated leadership initiative and sound judgment.

• Strong organizational and time-management skills.

• Ability to communicate complex information clearly to both technical and non-technical audiences.

Education

• University degree in Business Administration Commerce Public Administration Organizational Development Change Management Information Systems or a related discipline.

Experience

• Four (4) years of progressively responsible experience in business analysis organizational change management project delivery process improvement or related fields.

Certifications

• Certified Business Analyst (IIBA) or equivalent.

• Certified Change Management Professional (ACMP Prosci Certified Change Practitioner CMI APMG Change Management Practitioner).

Equivalency

• Related education and experience may be considered on a one-for-one basis.

Preference may be given to candidates with experience in:

• Organizational Change Management methodologies (e.g. Prosci ADKAR ACMP Kotter or equivalent).

• Business process mapping engineering re-engineering and continuous improvement. Experience with Value Stream Mapping is a plus.

• Stakeholder engagement communications planning and training development.

• Developing enhancing and supporting complex business applications.

• Agile Scrum Waterfall and Hybrid project delivery methodologies.

• User acceptance testing business readiness assessments and implementation planning.

• Developing and presenting recommendations and options to senior leadership.

• Public sector environments and regulatory frameworks.

• Business intelligence reporting and performance measurement.

Residency Requirement

• Resource must reside in Alberta for the duration of the contract.

Location

• Work will be performed onsite at the clients office in Edmonton initially located at:

  • Eleventh Floor 10405 Jasper Avenue Edmonton Alberta

• The role may transition to remote work within Canada with reasonable notice from the Province.

• When working remotely all data must remain within Canada.

The ideal candidate is a seasoned professional with a strong blend of business analysis and organizational change management expertise. They bring relevant certifications (IIBA Prosci/ACMP) and proven experience leading complex initiatives from inception through implementation. The candidate excels at stakeholder engagement process improvement and guiding organizational change in a public sector environment.