IT Systems Administrator
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Job Summary
We are looking for an IT Systems Administrator to join our growing IT team!
Reporting to the Associate Director IT the Systems Administrators primary focus is to help deliver project initiatives spanning the configuration maintenance and deployment of IT systems with a strong emphasis on automation scalability and security.
This is a hands-on role: you will have the opportunity to take the initiative to solve problems work through them to full resolution and aim to fix the underlying issues. A working knowledge of APIs and automation tooling is central to the role as much of the work involves eliminating manual processes and building scalable repeatable solutions. Just as important is the ability to partner with the business: understanding what teams are actually trying to accomplish and translating those asks into practical technical solutions.
Responsibilities:
Administer IT software and services including but not limited to JumpCloud Google Workspace (Enterprise) Slack Zoom and Confluence/Jira.
Configure and maintain identity and access for third-party tools and services including but not limited to Salesforce Zendesk RingCentral and M365.
Identify and resolve manual processes through automation tools and initiatives leveraging APIs to build scalable solutions.
Research plan communicate and implement IT initiatives such as new services or tooling migrations.
Support business requests by understanding stakeholder needs and translating them into effective technical solutions.
Provide Tier 2 support to the business and help manage the IT queue as required analyzing root causes assessing the impact of issues owning problems through to resolution and escalating to senior team members as needed.
Develop both technical and user-friendly policies and procedures.
Perform other duties as assigned.
Requirements:
3 years of experience working within IT infrastructure or IT support.
University degree or college diploma in a recognized technical vocational or academic program or equivalent work experience.
Experience implementing SSO VPNs and various forms of MFA.
Working knowledge of SSO connectors including SCIM and JIT provisioning.
Strong working knowledge of APIs and automation with the ability to design and build solutions.
Hands-on experience with centralized IAM and software management tools as well as IT support systems such as Jira Service Management.
Hands-on experience with JumpCloud (or Okta) Google Workspace (Enterprise) Office 365 Salesforce.
Experience using data-driven approaches and metrics to define priorities translating stakeholder expectations into technical requirements and facilitating implementation and feature delivery across an organization.
Nice to Have: experience with agile workflows and project management methodologies.
The salary range for this role is $75000 to $90000 not including the annual discretionary bonus and any additional performance-based incentives.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees may also be eligible for performance-based case incentive awards.
Required Experience:
Unclear Seniority
About Company
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