IT Support Specialist

Job Title: IT Support SpecialistLocation: Cambridge ON On-site **5 days on-site mandatory**Job Type: Full-timeCompensation: $60000-$80000/yearBenefits: RRSP health/dental/vision package reimbursement for tuition and professional dues paid vacation personal days and sick daysGet to Know Us:Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create smart efficient and sustainable manufacturing systems. Our global network includes facilities in Canada the United States and Hungary ensuring regional expertise and global Position:Reporting to the Manager IT North America the IT Specialist is responsible for the overall general maintenance of all Eclipse computer equipment and for the process of resolving identified technical problems that may exist within the company. The incumbent is also responsible for resolving or escalating Eclipse employee incidents throughout their lifecycle from submission/detection to fulfillment/resolution in a fast paced and busy environment while delivering the Eclipse Vision and the Eclipse Entrepreneurial Youll Be Doing:Technical:Provide first and second-level technical support to end users for hardware software printers mobile devices and business to support requests via ticketing system email phone remote support and in-person assistance while meeting established Service Level AgreementsManage Microsoft Intune and Mobile Device Management (MDM) solutions for device enrollment application deployment compliance policies and security configure and maintain Windows devices Microsoft 365 services and endpoint security configure and troubleshoot desktops laptops printers peripherals and mobile Microsoft 365 services including Outlook Teams OneDrive and and resolve email authentication and account access issues including MFA and password system health security alerts and endpoint compliance escalating issues when software installation patch management and operating system incidents solutions and technical procedures using the organizations ticketing with IT asset management inventory tracking and lifecycle management of hardware and onboarding and offboarding activities including account provisioning device setup and access IT security policies and best practices to protect organizational data and with vendors and other IT teams to resolve complex technical issues and implement new in IT projects system upgrades and infrastructure after-hours support and participate in an on-call rotation for critical systems when server health CPU memory storage and system performance to ensure optimal availabilitySystems & Network:Assist Performing server patching upgrades monitoring and preventive backup restore disaster recovery and business continuity proceduresTroubleshoot and resolve network connectivity issues including wired and wireless networks TCP/IP DNS DHCP VPN and internet accessAdminister enterprise wireless networksMonitor network performance bandwidth utilization and availability using network monitoring toolsManage network infrastructure upgrades firmware updates and lifecycle replacement of networking network security initiatives including Network Access Control (NAC) 802.1X authentication certificate-based authentication and secure wireless deploymentsAssist with cybersecurity initiatives by implementing security best practices endpoint protection email security and vulnerability Execution:Maintain good corporate citizen role in support of the Eclipse corporate VisionWork requires professional written and verbal communication and interpersonal skillsAdhere to all Health and Safety rules and proceduresCompete other duties and projects as assignedMust be self-motivated and lead by example with a positive attitude and outlookTeam Player Continuous Learning Attention to DetailEnsure business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct CodeAdhere to the Eclipse Project Operating PolicyEnsure scheduled milestones are metFoster the development of a culture reflective of the core values of the businessWhat Were Looking For:Education:Diploma or Bachelors degree in Information Technology Computer Science or a related field or equivalent practical :Experience supporting Microsoft 365 and Microsoft Entra ID (Azure AD).Experience with Microsoft Intune Mobile Device Management (MDM)Working knowledge of networking fundamentals including TCP/IP DNS DHCP VLANs and VPNsExperience using backup and recovery solutionsFamiliarity with PowerShell scripting and with ITSM/ticketing systems and asset managementStrong troubleshooting and analytical verbal and written communication to prioritize multiple tasks and work independently with minimal drivers license and ability to travel between company locationsWhat We Offer:Reimbursement for tuition and professional dues3 weeks of vacation and 3 paid personal days (to start)RRSP matching programFree snack programWhy Join Us:Here at Eclipse Automation creation and innovation are at our core and our culture reflects that. Fast-paced and continuously fostering growth we encourage the entrepreneurial spirit that our teams embody and leverage each of their strengths to do better for our people our clients and our teams are made up of innovators thinkers and doers with the know-how and expertise to exceed expectations and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name - to eclipse all others inspiring and creating outcomes that change the Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age race creed colour religion national origin ancestry marital status sexual orientation gender identity or expression disability or any other status or condition protected by applicable Eclipse Automation we believe in the power of human connection. We do not use AI in our hiring process; every application is personally reviewed by a member of our team to ensure each candidate receives careful publicly advertised job posting is for an existing vacancy. We are seeking a qualified candidate to join our team and assume the responsibilities of this Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.