IT Support Administrator I
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Job Summary
Affirm is reinventing credit to make it more honest and friendly giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The IT team enables Affirmers to work securely and efficiently. We manage internal devices networks and systems ensuring employees can collaborate and perform at their best. Our team supports onboarding troubleshooting and scaling technology across locations. We focus on usability reliability and security to maintain a productive work environment. The IT team ensures that Affirmers have the tools and support they needwherever they work.
Were seeking a flexible IT Support Admin to help manage and support Affirms technology infrastructure. For our ideal candidate troubleshooting and problem-solving are beloved pastimes and they come with a healthy respect for compliance and documentation.
Plan deploy and configure new systems to keep up with changing needs
Remotely support and troubleshoot our end users problems
Requirement to be in office supporting 5 days a week
Monitor for security threats and malware staying ahead of the curve to protect our users
Educate on and enforce our IT compliance and policy obligations
Support the Network infrastructure locally in the Toronto office
Maintain enterprise systems and company IT assets such as servers and desktops
Handle jira support ticket requests that come in
Experience with macOS administration and support
Ability to improvise and find immediate solutions
Experience managing formal ticketing systems
Experience administering SaaS technologies
Flexibility to work with all types of technology
macOS Windows Check Scanners Network devices etc.
Experience with machine and account provisioning and deprovisioning
Experience managing Enterprise security:
Endpoint securitydisk encryption OS firewalls laptop/mobile lockdown
Email securitytools for signed/encrypted email communication
Mobile device management technologies
Pluses:
Experience administering Google for Business
Self motivated to learn and advance their career within IT
Experience with AV systems and photo/video editing
Ability to explain difficult technical concepts without being condescending
Apple Certified Associate or ACSP certification
Automation and scripting experience
Goes above and beyond the traditional IT role to assist the office and greater company to run at maximum efficiency
Confidence to maintain office IT infrastructure on their own as needed
Pay Grade - E
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors including location experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health wellness and tech spending and benefits (including 100% subsidized medical coverage dental and vision for you and your dependents). In addition the employees may be eligible for equity rewards offered by Affirm Holdings Inc. (parent company).
CAN base pay range per year: $63000 - $83000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
Were extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology Food various Lifestyle needs and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe Its On Us to provide an inclusive interview experience for all including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking Submit Application you acknowledge that you have read AffirmsGlobal Candidate Privacy Noticeand hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as described therein.
Required Experience:
Unclear Seniority
About Company
With Affirm, you can pay over time at your favorite brands. No late fees or compounding interest—just a more responsible way to say yes to the things you love.
