IT Manager

Modern Niagara Building Services a proud part of BCTS is a trusted partner for building owners and facility managers across Ontario. We deliver tailored building services that help commercial institutional industrial healthcare and residential facilities operate safely efficiently and sustainably. From proactive maintenance and 24/7 emergency service to HVAC plumbing electrical systems building automation energy optimization and facility support we help our customers maximize building performance throughout the entire lifecycle of their assets.

The Estimating Coordinator supports the estimating team by coordinating bid documents maintaining estimate folders and bid records monitoring tender sites and helping ensure pricing tender requirements and submission materials are organized and up to date. This role helps keep the estimating process moving smoothly from bid review through submission and post-bid support.

The IT Manager provides leadership and operational oversight for Modern Niagara Building Services Information Technology function ensuring reliable secure and efficient technology services that support business operations across the organization. Working closely with the Corporate IT Director and Corporate IT team this role leads the local IT and Helpdesk team while managing day-to-day support infrastructure technology assets security compliance and local IT initiatives. Success in this role means delivering exceptional IT service maintaining secure and reliable technology environments and aligning local operations with Corporate IT strategy and standards.

Why This Role Matters to Modern Niagara

The IT Manager plays a critical role in enabling employees and business operations through dependable technology responsive support and strong technical leadership. By ensuring secure efficient and standardized IT services this role helps minimize operational disruption supports organizational growth and integration initiatives and advances Modern Niagaras long-term technology strategy.

Key Impact / Purpose

• Deliver reliable secure and efficient IT services that enable employees and support business operations across Modern Niagara Building Services.
• Lead and develop the local IT and Helpdesk team while fostering a responsive customer-focused support environment.
• Strengthen organizational technology capabilities by maintaining secure infrastructure supporting corporate initiatives and driving continuous improvement.

Duties and Responsibilities

• Lead the day-to-day operations of the local IT and Helpdesk team by setting priorities coordinating workloads mentoring team members and monitoring service performance.
• Serve as the primary technical leadership contact for local IT operations while collaborating closely with the Corporate IT Director and Corporate IT team.
• Act as the escalation point for complex or high-priority technical issues and ensure timely resolution.
• Provide technical support for hardware software networking operating systems and end-user technologies.
• Monitor helpdesk performance ticket volumes response times and service levels while identifying opportunities for continuous improvement.
• Deploy configure maintain and support desktops laptops mobile devices peripherals and other technology assets in accordance with Corporate IT standards.
• Maintain accurate inventories of hardware software licensing and technology assets.
• Coordinate hardware lifecycle planning equipment refresh programs and technology deployments.
• Ensure compliance with Corporate IT policies cybersecurity standards patch management endpoint protection and user access controls.
• Manage employee onboarding and offboarding processes including technology provisioning equipment deployment and account management.
• Support local infrastructure initiatives organizational integrations and technology modernization projects while identifying operational risks and dependencies.
• Collaborate with Corporate IT to support infrastructure improvements system integrations and strategic technology initiatives.
• Assist with vendor relationships software licensing technology procurement and budget planning.
• Maintain accurate documentation within the IT ticketing system including issue resolution remediation activities and service records.
• Prepare and communicate regular reporting on helpdesk performance service metrics open issues and team activities.
• Identify opportunities to improve IT processes user experience operational efficiency and technology reliability.
• Travel to Modern Niagara locations across Canada as required to support business operations and technology initiatives.
• Perform other related duties in support of Information Technology operations.

Must Haves

• Bachelors degree or diploma in Information Technology Computer Science or a related discipline or a minimum of five years of equivalent Information Technology experience.
• Previous experience leading or supervising an IT support or technical services team.
• Strong technical knowledge of computer hardware operating systems networking software and end-user technologies.
• Experience supporting IT helpdesk operations and service level management.
• Experience with Microsoft Azure cloud technologies including Microsoft Intune Exchange Online SharePoint OneDrive and Microsoft 365 administration.
• Working knowledge of IT security best practices including endpoint protection patch management identity and access management and cybersecurity principles.
• Strong troubleshooting analytical and problem-solving skills.
• Excellent communication interpersonal organizational and customer service skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Willingness and ability to travel to Modern Niagara locations across Canada as required.

Nice to Haves

• Experience supporting mergers acquisitions or organizational integration projects.
• Experience working within a multi-location or matrix reporting environment.
• Exposure to vendor management software licensing procurement and IT budgeting.
• Experience supporting infrastructure modernization and cloud transformation initiatives.
• Microsoft certifications (Azure Microsoft 365 Intune or related technologies).
• ITIL Foundation or other IT Service Management certification.
• Experience within the construction engineering or building services industry.

This is a new position. Expected annual compensation: $XXXXXX $XXXXXX

Modern Niagara offers a competitive total compensation package including:â

• Defined Contribution Pension Plan with a generous employer contributionâ
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your familyâ
• An annual health spending account to support your overall wellnessâ
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional servicesâ
• A competitive vacation package withâadditionalâvacation granted throughout your tenure with the organization.â
• Employer Paid Parental Leave Top Upâ
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and workâ
• Corporate Discounts through various vendors across Canada for programs such as fitness mobile phones travel home and auto insurance and many othersâ

Here at Modern Niagara because we know our people are the best in the industry we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.ââ

About Modern Niagara

Who We Are

Modern Niagara helps building owners managers and general contractors meet the mechanicalandelectrical needs of their buildings across Vancouver Calgary Edmonton Toronto Southwestern Ontario and are committed to having a positive and meaningful impact on Canadas infrastructure and on the communities where we live learn work and heal. We build for life.

Our Culture & Values

We value passion initiative determination professionalism and and safety are embedded in everything we do and our award-winning safety culture consistently performs well above industry standards.

Diversity Equity & Inclusion at Modern Niagara

We are committed to building a diverseequitable and inclusive organization where everyone has access to opportunity feels a sense of belonging and can actively work to remove barriers faced by members of equity-seeking groups (including women Indigenous Black racialized 2SLGBTQIA people people with disabilities and newcomers to Canada) in the construction encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring you require accommodation at any stage of the recruitment process please contact us atso we can makeappropriate arrangements.

We appreciate every applicants interest in joining Modern Niagara. Only those selected for an interview will be contacted.

Required Experience:

Manager