IT Manager

About Float

Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.

As one of Canadas fastest growing companies and top-rated startups in 2025 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Stripe Shopify Top Hat Ada Doordash Snowflake and Wealthsimple.

At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product

Float is Canadas intelligent financial operating system combining modern financial services and software to help businesses spend save and grow. Trusted by more than 7500 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and industry-leading support all built in Canada for Canada. Float recently announced our $85 million Series C and is backed by world-class investors including Inovia Capital Growth Equity at Goldman Sachs Alternatives OMERS Ventures and Silicon Valley Bank.

Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.

AI Use in Our Hiring Process

We use technology including artificial intelligence (AI) to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications and AI-generated interview notes guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

About the Role

In this role youll lead the small but mighty IT team that keeps Float running and youll own the systems and support that every Float team relies on to do their best work. You will manage coach and grow a team of IT engineers set the standard for how we deliver support and own the IT roadmap for the next 12 to 18 months including pushing forward our automation goals.

You will be accountable for employee onboarding offboarding endpoint support access and authorization productivity platforms and the day-to-day health of our office technology. This team does not own infrastructure or security so youll succeed by partnering closely with the teams that do: Security for endpoint physical and SaaS security; Corporate Engineering for AI and AI enablement; People Operations for onboarding and offboarding; and Office Management for events and other office work.

You act in the now but plan for the future and youll be the person who decides where our IT platform needs to go and drives that change.

What Youll Do

• Lead coach and grow a team of IT engineers owning hiring onboarding day-to-day direction and the development of everyone on your team.

• Own the delivery of your teams work balancing multiple priorities across support security and infrastructure and unblocking the team when things get complex or ambiguous.

• Set and drive the IT roadmap for the next 12 to 18 months aligning it with Floats automation and business goals.

• Partner with the Security team on endpoint physical and SaaS security making sure the fleet access and SaaS platforms your team manages meet the standards they set.

• Partner with Corporate Engineering on AI and AI enablement and set the expectation that automation is how your team scales.

• Partner with People Operations to deliver a smooth employee onboarding and offboarding experience owning the IT side of access and authorization.

• Partner with Office Management on onsite events activities and other office-related work providing the IT support that makes them run.

• Develop effective support processes for end-points and SaaS platforms alongside your stakeholders.

• Ensure the team provides excellent onsite and remote IT support to employees across various locations.

• Oversee the administration and management of Apple MacBook devices ensuring compliance and performance optimization in line with Securitys requirements.

• Ensure hardware and software issues are troubleshot and resolved quickly keeping downtime to a minimum.

• Own our Audio/Video systems consisting of Zoom Rooms Google Meets and Zoom.

• Represent IT to leadership translating the teams work into business impact and influencing where IT can shape Floats vision and strategy.

What You Bring

• 7 years of experience in IT support systems and support administration or a similar role including experience managing or leading a team.

• A track record of coaching and developing engineers setting clear expectations and giving regular direct feedback.

• Strong experience with Google Workspace Okta and access management tools.

• Solid troubleshooting skills for software hardware and network issues.

• Experience with development and development languages to support automation efforts.

• Extensive experience automating IT workflows.

• Familiarity with security hardening techniques endpoint auditing and compliance best practices and experience partnering with a dedicated security function to meet them.

• Strong skills in IT administration Productivity SaaS platforms MDM and authentication systems.

• A track record of working cross-functionally with teams like Security Engineering People Operations and Office Management to deliver shared outcomes.

• Ability to work independently prioritize across a teams worth of projects and provide both proactive and reactive IT support.

• Excellent communication skills and a strong customer service mindset.

Youll be great in this role if:

• Youre an owner. You love a challenge and take great satisfaction in tackling them head on. You love being a pioneer and taking on any task (big or small) and driving it through to completion. You are comfortable making independent decisions and you take accountability for the outcomes of your team not just your own.

• You lead people well. You get energy from helping others grow. You set clear expectations give feedback early and often and create the conditions for your team to do the best work of their careers.

• Youre able to explain complex problems in simple terms. As youll be communicating directly with different stakeholders and leadership your ability to present a solution in an understandable way is vital.

• You have solid technical skills. Strong skills in IT administration Productivity SaaS platforms MDM and authentication systems and enough depth to guide your team through hard technical calls.

• You understand the business context. Youll be more effective if you understand how your team supports the business and where you can influence the vision and strategy of Float.

• You build strong partnerships. This team wins through others. Youll work shoulder to shoulder with Security Corporate Engineering People Operations and Office Management and you know how to align on shared outcomes without needing to own everything yourself.

• Youre comfortable with a fast-paced environment. Float is a dynamic environment and things can change quickly. You should be flexible and able to adapt to changes as they occur and help your team stay steady through them.

• You have a strategic mindset. You act in the now but plan for the future. You see where our IT platform needs to go put a plan in place and proactively drive that change.

• You can balance attention to detail and strategic thinking. While its important to delve into the details its equally important to keep the big picture in mind.

• You ruthlessly prioritize. You and your team will have multiple responsibilities and projects. Being able to manage the workload sequence it well and meet deadlines is crucial.

• Youre eager to continue your own learning. Scrappy and voracious you want to know the why behind every answer. You love to have healthy debates with fellow engineers and colleagues about the product.

This role wont be a fit if:

• Youre not extremely detail oriented

• You are not open to a hybrid role

• You arent a self-starter and dont like to work independently

• You dont enjoy managing and developing people

• Youre not comfortable wearing multiple hats

• You dont like change and adapting to new ways of doing things

• You arent comfortable with ambiguity

• You arent able to translate technical jargon into simple language

• You lack patience for iterative work

• You want detailed to-dos for your tasks and projects

• Youre not keen on learning new things

• You dont have strong stakeholder management skills

• You dont like giving or receiving regular feedback on your work

Why You Should Join

• Work at one of Canadas fastest-growing fintech companies

• Make a real impact in a high-autonomy high-growth role

• Collaborate with an ambitious and supportive team

• Competitive compensation equity options and benefits

• Hybrid work model we are based in Toronto with in-office days for connection and collaboration

• Enjoy catered team lunches every Tuesday Wednesday and Thursday

• Bring your pup to our dog-friendly office

• Thrive in a high-trust high-performance culture where your work truly matters

In Short

At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.

Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.

Required Experience:

Manager