IT Help Desk

• Provide frontline technical support to office and field employees for hardware software printers mobile devices and network issues
• Set up and configure computers monitors phones tablets user accounts and email access for new hires
• Manage Cell Phone plans and data usage utilising Mirador
• Troubleshoot Microsoft 365 Outlook Teams SharePoint and other company software platforms
• Support restoration specific software such as Xactimate XactAnalysis CRM systems and file management platforms
• Maintain IT inventory including laptops monitors phones and accessories
• Respond to help desk tickets and prioritize requests in a timely manner
• Support Wi-Fi internet connectivity VPN access and printer troubleshooting across multiple office locations
• Manage software licenses user permissions and access controls
• Maintain cybersecurity best practices including password management software updates antivirus monitoring and user education
• Support employee onboarding and offboarding from an IT and systems access perspective
• Document IT procedures troubleshooting guides system configurations and operational workflows
• Provide occasional after-hours support for urgent operational needs or emergency response needs
• Manage phone system support call routing and on-call scheduling updates
• Identify opportunities to automate repetitive administrative and operational tasks
• Collaborate with managers and leadership to evaluate and implement AI tools and technologies that improve operational efficiency
• Assist leadership with technology planning systems improvements and ongoing operational efficiencies
• Monitor and escalate recurring technical issues to improve long-term system reliability and user experience

• Previous experience in an IT support help desk or technical support role preferred
• Strong knowledge of Microsoft 365 and Windows operating systems
• Experience supporting multiple office locations
• Knowledge of restoration industry software such as Xactimate or XactAnalysis
• Experience with VoIP phone systems
• Basic cybersecurity knowledge
• IT certifications such as CompTIA A Network or Microsoft certifications
• Experience troubleshooting desktop laptop printer and mobile device issues
• Familiarity with networking basics Wi-Fi troubleshooting and cloud-based systems
• Strong communication and customer service skills
• Ability to explain technical concepts to non-technical users
• Excellent organizational and time management skills
• Ability to prioritize tasks in a fast-paced environment
• Valid drivers license and reliable transportation

By joining ServiceMaster Restore youll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity where successful people work together to achieve common goals.

Are you interested in being part of a fun fast-paced work environment Do you want to be part of a team that seeks to provide restoration of property and peace of mind for individuals who have experienced a property loss Can you empathize with customers while providing prompt professional service Do you have construction and/or cleaning knowledge If you answered YES ServiceMaster Restore may be a perfect fit for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to The ServiceMaster Company LLC.