Intern Technology Workplace Services, Winter 2027
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Job Summary
Join a Challenger
At EQB were remaking banking so every Canadian gets ahead every day. Serving nearly 4 million Canadians from coast to coast we offer a wide variety of financial services from banking and lending to trust and credit union solutions.
Weve been at this since 1970 challenging the conventions of traditional banking with smarter faster and more connected financial experiences.
Whats kept us movingThe people behind it all: challengers who ask better questions push back on old assumptions and look for a better way forward.
If youre driven to help reshape how banking works for Canadians and the businesses that power our economy this could be your next big opportunity.
We cant wait to get to know you!
Work Term: January - April 2027
The Technology Workplace Services (TWS) Intern manages the companys laptop work phones and audio/visual equipment as well as install and maintain the companys endpoint addition to the core functions the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.
Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).
Be the first point of contact providing solutions to internal enterprise applications.
Provide top quality support to all levels of Bank employees.
Experience with ITIL-based service desk solutions such as ServiceNow Sys-Aid and Atlassian.
Ability to leverage multiple vendors to troubleshoot issues efficiently.
Maintains the Banks audio / visual and teleconferencing equipment.
Executes the Move/Add/Change requests of Bank employees and relocation.
Maintain update and categorize tickets within SLA with procedural follow ups.
Maintain the First call resolution above 90% on regular basis.
Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.
Continuously improve the internal knowledgebase with common IT issues.
Performs remote troubleshooting through diagnostic techniques and pertinent questions
Assesses recurring issues to create automated processes where possible
Sets up and deploys IT equipment for new employees
Guides users through computer onboarding and upgrading processes
- Working towards a degree/college diploma in computer networking technical support or equivalent is required (Eg. Computer Systems Technology).
- Experience working in a customer services environment
- Good technical problem solving & troubleshooting skills
- Adhere to internal IT procedure corporate policy and site audit responsibility for all tasks
- Knowledge of and technical ability to troubleshoot:
- Windows 11/ Mac issues
- Microsoft 365 Application issues
- Browser issues
- Printer / Scanner issues
- WiFi issues
- Smartphones issues (iOS)
- Miscellaneous computer hardware issues
Please scan together and submit ONE DOCUMENT that includes your transcripts resume and cover letter. Please note that if the application is not completed properly it will not be accepted.
Equitable Bank is an equal opportunity employer and encourages applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
Required Experience:
Intern
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
