Intern Global Customer Care Operations

About Kinaxis

Are you looking to join an innovative market-leading company where you can truly elevate your career At Kinaxis we are serious about culture we are serious about technology we are serious about customers and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story then we might just be the place for you!

In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world 6 global office and a best-in-class HQ in Ottawa Canada. As winners of several Top Employer awards globally we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration powering complex global supply chains and supporting the people who manage them. Our powerful AI infused platform provides full transparency and visibility across end-to-end supply chains enabling our customers to make faster better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate todays volatility and disruption. With more than 40000 users in over 100 countries we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team

Werea friendly fast-moving team that creates exceptional self-service community and operationalexperiencesfor our customersandemployees. As our co-op studentyoullgain hands-on experience across community managementsupportoperations and digital process improvement.

Youllcollaborate with experienced team members across multiple functions including community engagement order fulfilment and supportprogram management.Youlllearn how cross-functional teams work together to deliver a best-in-class customer experience while contributing to meaningful projects that make a real impact. Ifyourecurious proactive and eager to learn this isa great opportunityto explore a dynamic career in operations.

Compensation range

$19.46-$28.55hourly rate. The final offer within this range will reflect the candidates skills year of education and experience.

Vacancy Status

This is an existing job vacancy.

What you will do

• Support operational processes across community management knowledge management order fulfillment and support programs.
• Document and update internal workflows knowledge base articles and process guides
• Assist in the implementation of engagement and content programs within the community
• Monitor community activity and assist with case triage tagging and issue documentation
• Collaborate on content planning including maintaining calendars and publishing updates
• Conduct research and gather insights to support operational improvements and content strategy
• Assist with data entry tracking and reporting of key operational metrics and activities
• Perform additional projects and tasks in support of team objectives

What we are looking for

• Enrolled in a post-secondary diploma or degree program in business communications operations or a related discipline
• Strong organizational and time management skills with attention to detail
• Experience or interest in customer service support operations and digital communities
• Comfortable working with data tracking progress and documenting processes
• Ability to think critically take initative and work collaboratively
• Strong communication skills - written and verbal
• Willingness to learn new systems and tools (E.g. Salesforce Excel and project management tools).

Were accepting applications now through end of day on Friday June 12 2026. Please note that we may begin reviewing applications before the posting closes so early submission is encouraged.

#Coop #Internship #Intern #LI-EN1

Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every day when we see store shelves stocked when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Unilever P&G ExxonMobil Cisco and more.

Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs training and career development
• Recognition programs and referral rewards
• Hackathons

For more information visit the Kinaxis website at or the companys blog at .

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.