Intern, Customer Service (2027)

Summer Intern- Customer Account

Winnipeg MB Canada

Build an Aviation Career Youre Proud Of

At StandardAero we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together we get the job done and done well. Our stability resources and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As a Customer Account Intern you will support the Customer Service department specifically in the areas of Billing and Account Management. You will receive verify and process induction information for components/modules/engines using company systems as well as ensure customer requirements and expectations are understood documented and communicated to the appropriate team members for the within our Business Unit.

What youll do:

• Prepare quotes proposals estimates and invoices; analyze estimate-to-invoice variance (EIVA) and identify potential cost overruns.

• Act as a liaison between customers and internal engineering operations logistics and supply chain teams to ensure timely communication and issue resolution.

• Explain pricing estimate changes and invoice variances to customers including cost-benefit justifications and repair development costs.

• Monitor and analyze cost projections recommending and supporting corrective actions as needed.

• Coordinate and host customer visits while representing the organization in a professional manner.

• Support proposal and presentation preparation for customer and business needs.

• Manage workload and priorities in a dynamic environment with changing business demands.

• Develop and apply project management principles including scope definition resource planning budgeting risk analysis and timeline management.

• Utilize continuous improvement methodologies to enhance processes mitigate risk and drive stakeholder alignment.

• Perform other duties as assigned.

Basic Qualifications

• Currently enrolled in a post-secondary program pursuing a degree in Communications Business Supply Chain Finance or a related field.

• Proficient in Microsoft Excel Word and PowerPoint demonstrated through 2 academic projects internships or work assignments.

• Experience collaborating in team-based environments contributing to multiple group projects or work initiatives.

• Experience preparing reports presentations or basic data analysis delivering multiple outputs using business tools (e.g. Excel PowerPoint or similar).

Desired Skills

• Strong analytical and problem-solving skills including ability to interpret cost data and identify trends.

• Planning organizational and time management skills in fast-paced environments.

• Effective communication and interpersonal skills including customer interaction and relationship management.

• Experience with negotiation conflict resolution or customer service.

• Knowledge of Power BI Microsoft Access or other data visualization tools.

• Understanding of production management inventory or sales/marketing systems.

• Familiarity with project management and continuous improvement methodologies.