Inside Sales

Reporting to the Branch Manager responds to customer inquiries and ensures customers needs are met regarding product selection placement of orders requests for prices & quotations complaints returns shortages adjustments expediting and requests for literature. This position also handles all walk-in customers and their needs. This position will also provide support preparing customer orders in the warehouse.

Responsibilities and Duties:

Services incoming calls by taking and processing local orders responding to technical questions entering sales notes and tracking shipments.

Promotes and maintains good customer relationships by servicing phone calls delivering on customer needs and assisting all walk-in customers at the branch.

Works the open orders report and back order report daily to make sure customers are getting their orders in a timely manner.

Responsible for the RMA processing at the branch.

Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.

Orders supplies and keeps the branch stocked with office supplies. Stock received supplies and manage inventory.

Conducts specialty projects and performs other related duties as assigned by management or to fulfill the Primary Function of the job.

Completion of High School degree with 2-3 years of sales & customer service experience

Must have solid computer skills including strong MS Excel background

Forklift experience is a must

Must possess ability to work independently but function as a strong member of a team

Knowledge of company products the industry competitors and basic business concepts

Must have excellent problem-solving skills be detail oriented and organized

Must be able to multi-task and work on many different projects at one time.