Head of Localization

Equinix is the worlds digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work life and planet.

Job Summary

We are seeking a strategic and results-driven Localization Leader to oversee our translation and localization efforts at Equinix. This role will be responsible for establishing and enforcing language standards managing vendor relationships and driving continuous improvement in our localization processes. The ideal candidate will possess a strong understanding of localization strategies and governance as well as the ability to collaborate effectively with cross-functional teams.

Responsibilities

Strategy and Governance:

• Own internal guidance on language sets service levels and translation quality

• Periodically evaluate and update priority languages and language tiering models as Equinix expands into new markets

• Reinforce and evangelize localization and internationalization best practices across the organization

• Serve as an escalation point for functional and regional teams to resolve translation-related issues

• Collaborate with the business to identify content that must be translated across the end-to-end customer and employee experience by language tier

Standards:

• Establish and disseminate style guidelines for translation tone and formality to vendors and internal reviewers

• Address concerns raised by customers regional teams or translation reviewers regarding translation quality

• Own and distribute the decision framework to determine mandatory languages and service level for all content across the company

Vendor Relationships and Tooling

• Manage approved translation and localization vendors and tools for enterprise-wide use

• Drive implementation and ongoing support with vendors setup enhancements to self-service capabilities and integration points

• Act as the business owner for translation systems functionality and interfaces

• Track enterprise-wide spending and seek cost efficiencies through vendor and process strategies

Processes:

• Establish a Global Content Delivery pipeline for translated content company-wide

• Collaborate with vendors and key stakeholders to utilize and continuously improve a self-service translation capability

• Create and deliver training for cross-functional stakeholders on the translation strategy standards vendors tooling and processes

• Understand cross-functional and regional needs driving continuous improvement in localization and translation approaches

Qualifications

• 10 years of relevant experience

• Proven experience in localization translation management or a related field

• Strong understanding of language tiering models and translation quality standards

• Excellent communication and interpersonal skills with the ability to collaborate across teams

• High emotional intelligence and ability to influence

• Experience managing vendor relationships and driving process improvements

• Familiarity with translation tools and technologies