Global Salesforce Specialist

Job Location:Waterloo

Position Status: New Position

Compensation Range: $65000.00 - $80000.00 per year.

The Global Salesforce Specialist supports the analysis optimization and functional support of NDIs Salesforce platform and related Salesforce-based systems across NDIs global operations. Working across regions and business functions this role helps enable consistent scalable business processes while supporting the distinct needs of local teams.

This role partners with business stakeholders and technical teams globally to translate business needs into functional solutions and contribute to the ongoing evolution optimization and adoption of Salesforce and related systems. The Global Salesforce Specialist helps connect regional requirements with enterprise priorities identify opportunities for standardization and process improvement and strengthen system capability data quality and user adoption across the organization.

The role develops increasing independence in managing functional requests supporting cross-regional initiatives and contributing to solutions that can scale across NDIs global business.

• Analyze Salesforce systems usage workflows and business processes to identify inefficiencies and opportunities for improvement.
• Support the gathering and translation of business needs into functional requirements and system enhancements.
• Support the design configuration testing and implementation of solutions within the Salesforce platform ensuring alignment with business needs and enterprise standards.
• Troubleshoot system issues assist with root cause analysis and support resolution activities with internal and external partners.
• Develop and maintain system documentation and configurations and provide user support and guidance to promote effective system usage and adoption including reports and dashboards.
• Support system upgrades releases and ongoing improvement initiatives.
• Support integration between Salesforce and connected enterprise systems.
• Perform other tasks as required by the Senior Manager Enterprise Systems.

• Computer Science diploma or equivalent experience.
• 2-4 years of hands-on experience with Salesforce platform configuration automation (e.g. Flows Process Builder) report management and support.
• Experience eliciting and translating business requirements into system solutions.
• Experience working with integrated enterprise systems.
• Salesforce Certified Administrator certification considered an asset.
• Familiarity with service management systems (e.g. Jira).
• Familiarity with ISO SOX FDA regulations and controls considered an asset.

• Strong analytical and problem-solving skills with the ability to identify root causes and propose effective solutions.
• Ability to work independently and manage competing priorities in a dynamic environment.
• Effective communication skills with the ability to collaborate cross-functionally and translate technical concepts into business-friendly language.
• Results-driven mindset with a focus on continuous improvement and system optimization.
• Strong attention to detail particularly in data management system configuration and reporting.