Global Air Support Coordinator

About Us

Lets go on an adventure together!

Hey there were G Adventures. Were one of the worlds leading small group travel companies and weve always believed that travel isnt just about where you go its about how it changes you.

For the last 35 years weve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention as few selfie sticks as possible. Just real humans travelling your heart out across the world with open minds and a non-stop desire to make our planet better simply by exploring it.

At G Adventures our DNA (or GNA if you will) is built on belonging where bringing your authentic self to work every day isnt just accepted its downright celebrated. For our office crew you wanna rock a t-shirt with your dogs face on it We say go for it. For our Chief Experience Officers you wanna hit the road and call some of the most epic places on Earth your home office We love that and weve got you. Wanna spend your days with people you genuinely like Us too and were pretty sure youll fit right in wherever that is.

Now about that career of yours this is the kind of place where you can spread your wings and truly grow into your role. The best part You get to do it all alongside a passionate freakishly talented one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit We think so too and were already way too excited to meet you.

The Air Coordinator is responsible for managing global air services operations including ticketing exchanges refunds and schedule changes while ensuring timely and accurate processing. This role supports Sales and Private Group teams to grow air attachment and acts as the primary liaison with regional airline partners. It also ensures compliance with airline policies supports after-hours emergency services and contributes to operational efficiency through vendor collaboration process optimization and interdepartmental teamwork.

• Ticketing and Airline Coordination: Action all global air services and support including ticketing exchanges/re-issues schedule changes and refunds.

• Daily Queue Management: Ensure all tickets due are processed and issued daily while responding to all internal and external emails in a timely manner.

• Policy Compliance: Stay fully informed of all changing airline rules and regulations ensuring proactive follow-up with airlines on authorizations and problem file solutions.

• Sales Enablement: Assist the Inside Sales team with developing a culture and confidence in selling flights alongside our tours to help drive attachment rates.

• System Ownership: Act as the primary point of contact for all G Air matters including our Internal Booking Engine and any air project-related developments.

• Emergency & After-Hours Support: Work according to the standard local office work schedule with occasional after-hours/weekend emergency support to handle urgent last-minute passenger changes and maintain continuous operation outside of regular hours.

• Experience: Minimum 1-year experience in a fast-paced customer service and travel sales environment.

• Systems Expertise: Prior experience and advanced technical skills using the Amadeus Cryptic system (specifically managing PNRs Fares Ticketing Exchanges and Refunds across BSP/ARC).

• Technical Literacy: Confident using Microsoft Office (Word Excel) Google Workspace (Gmail/Drive) and a proven ability to learn new internal booking software quickly.

• Communication: Customer-service focused (both internal and external) with excellent written and verbal communication skills in English.

• Working Styles & Mental Effort: A self-motivator who excels at multi-tasking and prioritizing duties in a highly organized manner with sharp attention to detail. You must be comfortable managing the occasional mental fatigue that comes with handling high-intensity time-sensitive tasks like major airline schedule changes or urgent last-minute passenger disruptions.

Additional Information

• Base Salary Hiring Range: $41000.00 - $52500.00 CAD annually

What Do We Offer You

• Competitive Total Rewards Package including exclusive travel perks!

• Additional days off including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.