Gestionnaire technique de compte Senior | Senior Technical Account Manager , Enterprise

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box making complex things easy and hard things possible with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction and we are looking for builders who share that mindset.

Souhaitez-vous vous joindre à lune des organisations à la croissance la plus rapide dAmazon Web Services (AWS) et aider des clients de tous les secteurs et de toutes tailles à tirer le meilleur parti dAWS Au sein du soutien AWS Enterprise nous recherchons un(e) responsable technique des comptes (TAM) pour accompagner nos clients dans leur démarche dinnovation et de transformation et ce sur lensemble des technologies notamment le calcul le stockage les bases de données les mégadonnées les services applicatifs la mise en réseau le sans serveur et bien plus encore. Il ne sagit pas dun poste commercial mais plutôt dune opportunité dêtre le principal conseiller technique et le porte-parole du client auprès dorganisations allant des entreprises en démarrage aux entreprises du Fortune 500.

En tant que TAM vous contribuerez à lélaboration et à la mise en œuvre de stratégies visant à favoriser ladoption et lutilisation des services AWS par nos clients notamment EC2 S3 les bases de données DynamoDB et RDS Lambda CloudFront CDN lIdO et bien dautres. Votre expertise technique et vos compétences relationnelles vous permettront de représenter efficacement AWS au sein de lenvironnement client et danimer des discussions avec la direction concernant les incidents les compromis le soutien et la gestion des risques.

Vous assurerez un accompagnement et des conseils techniques stratégiques pour la planification et la mise en œuvre de solutions basées sur les meilleures pratiques et veillerez de manière proactive au bon fonctionnement des environnements AWS de vos clients. La relation de confiance que vous développerez avec eux vous permettra de comprendre leurs besoins opérationnels et commerciaux ainsi que leurs défis techniques et de les aider à tirer le meilleur parti dAWS. Ce poste requiert une disponibilité pour des déplacements jusquà 10 % ou plus.

Le TAM est un élément clé de la valeur ajoutée que nous apportons à nos clients du soutien Entreprise. Si vous voulez être à lavant-garde de linnovation joignez-vous à nous !Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Application-level services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM you will help craft and execute strategies to drive our customers adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of design/implementation/operations/consulting with distributed applications experience
- 5 years of technical engineering experience
- Fluency in French and English is required due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada.

- Plus de 5 ans dexpérience dans la conception la mise en œuvre lexploitation et le conseil liés aux applications distribuées
- Plus de 5 ans dexpérience en génie technique
- la maîtrise du français et de langlais est requise en raison de la nature du poste qui nécessite des interactions avec dautres entités Amazon à léchelle mondiale ainsi quavec des employés et parties prenantes Amazon dans dautres provinces du Canada

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
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- Expérience dans un environnement de services opérationnels ou de soutien fonctionnant 24 heures sur 24 7 jours sur 7
- Expérience en tant que responsable technique dans un environnement dentreprise interne ou en contact avec des clients externes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN ON Toronto - 126000.00 - 210400.00 CAD annually