General Manager (Convention Centre)

Carmens Group is looking for an experienced and dynamic General Manager to lead the team at the Hamilton Convention Centre by Carmens.

This is an exciting opportunity for a strategic results-driven hospitality leader to play a key role in the continued growth and success of one of Hamiltons premier event venues. As General Manager you will oversee the successful operation of the Hamilton Convention Centre lead a high-performing team drive revenue growth build strong community and client relationships and support the execution of extraordinary events.

This role will also contribute to the broader redevelopment and revitalization of Hamiltons downtown core. As a member of the Carmens Group senior leadership team you will participate in strategic discussions that help shape the future growth of the company.

As General Manager you will be responsible for the overall leadership performance and guest experience at the Hamilton Convention Centre by Carmens. Your responsibilities will include:

• Participating in strategic planning to identify new revenue streams event markets and business development opportunities that support venue growth and sales targets
• Contributing to the development and execution of the Hamilton Convention Centre by Carmens vision and strategy ensuring alignment and collaboration across departments
• Monitoring sales targets and supporting the sales team in driving revenue including attending key client appointments as needed
• Compiling analyzing and presenting financial data for strategic leadership meetings
• Building and maintaining strong relationships with guests clients vendors suppliers City of Hamilton representatives tourism partners and other external stakeholders
• Working closely with department managers to coordinate plan and execute exceptional events
• Liaising with City of Hamilton representatives on tourism initiatives facility improvements and community partnerships
• Leading coaching and supporting team members across all departments
• Preparing budgets monitoring expenses and ensuring gross margins are achieved for all events
• Inspecting the property and coordinating services to ensure compliance with licensing laws health and safety standards and other statutory requirements
• Participating in union meetings and collective bargaining as required
• Promoting and living the purpose vision and values of Carmens Group both internally and externally

The ideal candidate is a confident and collaborative leader with strong business acumen hospitality experience and a passion for creating exceptional guest and client experiences.

Qualifications include:

• Bachelors degree in business or a related field
• Additional post-secondary education or courses in business hospitality or a related field considered an asset
• 7 to 10 years of experience in a senior management role preferably in hospitality events venue management or a related industry
• 3 to 5years of experience in facility management
• 3 to 5years of experience in sales generation or business development
• Experience compiling analyzing and presenting financial data and performance metrics
• Experience working in a unionized environment considered an asset
• Strong leadership skills with the ability to coach support and motivate teams
• Excellent interpersonal and communication skills both written and verbal
• A resourceful resilient and ownership-driven approach to leadership
• Strong commitment to achievement client satisfaction and operational excellence
• Positive energetic team-oriented attitude with a great sense of humour
• Flexible availability including days evenings weekends and occasional travel

At Carmens Group we are proud to offer a supportive inclusive and growth-focused workplace where team members are empowered to build meaningful careers in hospitality.

Youll enjoy:

• Annual incentive plan
• Comprehensive Group RRSP and health benefits
• Personal wellness incentives
• Career coaching mentorship and leadership development opportunities
• A Great Place to Work Certified workplace
• Recognition as one of Canadas Best Workplaces in Hospitality and Retail
• Global hotel discounts and staff discounts at our restaurants
• Employee recognition programs celebrating achievements and milestones
• A safe inclusive and supportive workplace culture

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify Human Resources upon scheduling your interview.