FT Relief Surv Shift Manager-GCT

Position Summary:
Under the general direction of the Surveillance Manager or designate this position is responsible for
daily on-going monitoring and observation of Casino operations while ensuring the security and integrity
of Casino assets staff and guests. The ideal candidate is an energetic professional with proven
knowledge skills and abilities. As a Relief Surveillance Shift Manager you will pay attention to detail and
show sound observation skills that are critical when conducting reviews writing and completing reports
and logs that could be used for evidence in legal matters. The Relief Surveillance Shift Manager will
ensure adherence to the Companys policies and procedures motivates and leads by example and
supports Great Canadians learning environment while establishing a safe and welcoming work
environment for all team members.

Key Accountabilities:
Supervising managing and delegating Surveillance Operators daily tasks duties and maintain
awareness of all gaming operations at all times
Communicates effectively and interacts with internal and external customers while delivering
exceptional customer service
Must be reliable diligent and maintain a high level of integrity
Safeguard confidential information and prevents its improper disclosure or use
Investigate report and document all irregular unusual suspicious or illegal activities
Maintains and verifies logs enter information into trackers and timesheets prepares and
verifies departmental reports
Monitors documents and reports violations unauthorized access large cash/cash equivalent
transactions trespassed and self-excluded guests (not limited to)
Stores records securely for evidence purposes
Monitors and reports on the conditions of Surveillance facilities and equipment; performs
preventative maintenance on equipment as required
Provides training and coaching to all new team members
Assist the management team with projects as needed
Ensures health and safety directives are followed and other statutory regulations
Ensures compliance with Alcohol and Gaming Commission regulations and applicable laws
policies and procedures.
Knowledge of Table Games a requirement
Ability to work all shifts (This includes evenings weekends and holidays)
Knowledge of gaming industry considered an asset
Performs other duties as assigned.

Education and Qualification Requirements:
Secondary School diploma with preference to graduates with a post-secondary education in
Law and Security or Criminology
A minimum of 1 (one) or more years of Surveillance / Security related fields or gaming related
positions with preference to Supervisory experience of 1 (one) or more years
Previous Supervisory experience in Surveillance is an asset
Strong leadership analytical observational organizational and interpersonal skills
Exceptional verbal and written communication skills
Proactive and solution-oriented skills with strong problem-solving and conflict resolutions skills
Knowledge of computer applications -- MS Word Excel Access Power Point
Ability to exceed internal and external customer expectations through timely effective and
service oriented communication
The ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol
and Gaming Commission of Ontario Ability to successfully obtain a Category 1 Gaming
License with the Alcohol and Gaming Commission of Ontario

Work Environment Considerations:
Fast paced with multiple priorities deadlines and deliverables; exposure to some conflict
distress and noise;
Secure back-office environment sitting for long periods of time watching footage for long periods
of time
This role requires a flexible schedule that adapts to the business needs of a 24 hour operation;
will have non-traditional work hours including evening and weekend shifts.

Minimum Rate (CAD $) Minimum Salary (CAD $)
30.25
Job Rate (CAD $) Midpoint Salary (CAD $)
34.80
Maximum Rate (CAD $) Maximum Salary (CAD $)
34.80
Existing Vacancy
Yes