Field Operations Specialist

As a Field Operations Specialist at AIM you will be responsible for providing hands-on technical support and ensuring the reliability of IT systems and networks across multiple industrial sites. You will play a key role in diagnosing and resolving issues on-site managing IT equipment maintaining local network infrastructure and contributing to the continuous improvement of our systems.

Main Responsibilities:

• Provide on-site technical support to employees in offices factories sorting centers and other AIM facilities.
• Diagnose and resolve issues related to workstations printers business software endpoints and local network connectivity.
• Support the deployment maintenance and troubleshooting of IT equipment network devices and infrastructure.
• Participate in IT projects such as system migrations network upgrades site openings and equipment rollouts.
• Perform network troubleshooting on-site including LAN WLAN and VPN configurations.
• Assist with switch and router configuration under supervision of senior engineers.
• Ensure proper connectivity and performance of wired and wireless networks.
• Document incidents solutions and network changes in the ticketing system.
• Collaborate closely with L1 L2 and L3 support teams to ensure continuity and quality of service.
• Travel regularly to AIM sites to deliver in-person technical support system maintenance and network troubleshooting.
• Ensure a high level of customer satisfaction in a bilingual environment (French/English).

Qualifications :

Required Skills and Qualifications:

• 45 years of experience in IT field support or technical support ideally in an industrial or multisite environment.
• Strong knowledge of Windows environments Active Directory Office 365 and cloud applications.
• Hands-on experience with network devices (switches routers firewalls access points).
• Good understanding of networking fundamentals: TCP/IP DHCP DNS VLANs VPNs WAN/LAN Wi-Fi troubleshooting.
• Familiarity with monitoring tools (e.g. PRTG SolarWinds) is an asset.
• Proficiency with remote support tools (RDP TeamViewer LogMeIn) and ticketing systems (Ivanti ServiceNow etc.).
• Valid drivers license and availability for frequent travel.
• Bilingualism (French and English) is required.

Desired Profile:

• Strong autonomy initiative and problem-solving skills.
• Excellent communication and customer service orientation.
• Organizational skills and ability to prioritize under pressure.
• Interest in industrial environments and diverse technical challenges.
• Team spirit and adaptability in a fast-paced evolving environment.

Additional Information :

What we offer! 

• A competitive wage vacation benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8500 per eligible dependents 
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environmentthat is also a lot of fun! 

Remote Work :

No

Employment Type :

Full-time