End User Support Technician
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Job Summary
Job Description:
Title: End User Support Technician
Location: Remote Canada (London ON and surrounding areas)
Reports to: End User Support Team Lead
Vacancy: New Vacancy
The Role:
This role involves providing end-user support for both onsite and offsite environments ensuring the smooth functioning of hardware software and related systems.Werelooking for someone with a strong problem-solving mindset and a commitment to delivering excellent customer service.
The Impact You Will Have in This Role:
You will bethe asubject matter expert and point of escalation for end-user technology deployments technical issues and policy implementation ensuring team productivity and operational excellence. Bymaintainingand improving desktop systems and applications your work will empower team members to focus on driving business goals.
WhatYoullBe Doing in This Role:
Manage user accounts including adding removing and updating group memberships and passwords.
Analyze diagnose and resolve desktop issues for end-users including remote support.
Install configure testmaintain and troubleshoot hardware and software.
Respond to incoming calls tickets and emailsregardingtechnical issues.
Perform installs moves adds and changes (MAC) for hardware and software setups.
Provide support for Office 365 applications across PC Apple and mobile platforms.
Liaise with third-party vendors andmaintaininventory of physical virtual and software assets.
Qualifications of this Role:
Demonstrable experience in technical support or desktop system administration.
Comfortable working in fast-paced team-oriented environments.
Strong problem-solving skills and a proactive attitude toward learning and growth.
Experience with Office 365 applications and account management.
Effective communication and customer service skills both written and verbal.
Familiarity with Microsoft Intune would be considered an asset.
The Hiring Manager says:
Im looking for the kind of person who enjoys tackling challenges head-on thrives in collaborative environments and is always eager to grow their technical skills.
This position has a starting salary range of$45000 - $55000CADper year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employees pay within the range isdeterminedbya number offactors including relevant skills education qualifications experience performance business or organizational needs and geographic location.
Our Values
We POWER Our Customers Success
We are Innovative Collaborative and Grounded and in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
Should yourequireaccommodationsduring the recruitment and selection process please reach out to.
JD Power does not disclose your personal data to unauthorized third parties. However as a global corporation consisting of multiple affiliated companies in various countries JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Powers behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Powers behalf including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident additional disclosures about the information we collect and how we use that information can be found by clicking here.
To allrecruitmentagencies: JD Powerdoesnotacceptunsolicitedagencyresumesandwearenotresponsiblefor anyfeesrelatedtounsolicitedresumes.
Company Mission
Our mission in the market we serve is clear. To power every auto-related decision through proprietary data advanced analytics deep industry expertise and seamless workflows that connect insight to action.
Our Values
We POWER Our Customers Success
We are Innovative Collaborative and Grounded in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
Should you require accommodations during the recruitment and selection process please reach out
JD Power does not disclose your personal data to unauthorized third parties. However as a global corporation consisting of multiple affiliated companiesin various countries JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Powers behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Powers behalf including also transfers to servers and databases outside the country where you provided JD Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident additional disclosures about the information we collect and how we use that information can be found by clickinghere.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Required Experience:
IC
