Employment Support Coordinator

Employee Support Coordinator Remote Camp

Hope Bay Nunavut Fly-In/Fly-Out
Employment Type: Contract / Rotational
Location: Remote Camp Hope Bay Nunavut
Travel Hub: Edmonton Alberta or Yellowknife Northwest Territories

Job Description

The Employee Support Advisor Remote Camp serves as a trusted visible and approachable on-site resource for employees working within our remote camp operations. This role is focused on employee support engagement successful onboarding and integration retention and creating a respectful and inclusive camp environment.

A key focus of this position is supporting All employees including employees who may be transitioning into remote camp employment for the first time. The Employee Support Advisor works to understand and address barriers to workplace success provide culturally respectful support and help employees become comfortable and confident within both their work environment and camp community.

Working closely with camp management Human Resources department supervisors and employees across Housekeeping Janitorial Kitchen Dining Room and other support services the Advisor helps identify concerns early and works collaboratively toward practical solutions.

This position requires a high degree of trust discretion cultural awareness emotional intelligence and relationship-building. The successful candidate will be comfortable spending significant time engaging directly with employees listening to concerns following up on issues and helping employees access appropriate workplace or community resources.

This position requires fly-in/fly-out travel from Edmonton Alberta or Yellowknife Northwest Territories to the project site in Nunavut with the possibility of weather-related travel delays or logistical challenges.

This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Key Responsibilities

Employee Support & Engagement

• Serve as the primary on-site employee support resource for camp-based employees maintaining a highly visible and approachable presence throughout the camp.
• Maintain an open-door policy providing employees with a safe respectful and confidential environment to discuss workplace concerns challenges questions and opportunities for personal and professional development.
• Build strong trusting relationships with employees and establish regular contact with teams across Housekeeping Janitorial Kitchen Dining Room and other operational departments.
• Conduct regular employee check-ins to understand workplace experiences identify emerging concerns and support employee engagement and retention.
• Monitor employee morale well-being engagement and adjustment to the remote camp environment.
• Connect employees with available company workplace wellness community or other appropriate support resources when required.
• Follow up with employees to ensure concerns have been appropriately addressed or referred.

Indigenous Employee Support & Cultural Liaison

• Provide dedicated support to Indigenous and Inuit employees to promote successful integration engagement retention and career development within the workplace.
• Act as a cultural liaison and advocate helping employees navigate workplace expectations while promoting cultural understanding and respect across the camp.
• Identify potential barriers affecting Indigenous employee participation engagement or retention and work collaboratively with management and Human Resources to develop appropriate solutions.
• Support cultural awareness initiatives and activities that encourage mutual understanding respect and inclusion.
• Recognize that employees come from diverse communities experiences and cultural backgrounds and adapt communication and support approaches accordingly.
• Encourage an environment where Indigenous knowledge perspectives traditions and experiences are treated with respect.
• Build relationships based on trust consistency confidentiality and genuine employee engagement.

New Employee Orientation & Camp Integration

• Welcome new employees to site and help ensure a positive transition into the remote camp environment.
• Coordinate and conduct site introductions and orientation sessions for new and returning employees.
• Explain camp rules site expectations workplace standards schedules available services safety expectations and camp culture.
• Conduct facility familiarization tours so employees are comfortable navigating:
  • Employee accommodations
  • Dining facilities
  • Recreation and common areas
  • Medical and wellness services
  • Laundry facilities
  • Emergency locations and procedures
  • Transportation and designated meeting areas
  • Other important camp facilities and services
• Help employees understand what to expect while living and working within a remote rotational environment.
• Identify employees who may require additional support during their first rotation and provide appropriate follow-up.

Job Familiarization & Workplace Integration

• Work closely with department supervisors to support effective job familiarization for new employees.
• Help ensure employees understand their:
  • Job duties and responsibilities
  • Work schedules and rotation expectations
  • Reporting relationships
  • Workplace policies and procedures
  • Safety responsibilities
  • Attendance expectations
  • Performance standards
• Follow up with new employees and supervisors during the employees initial adjustment period to identify training gaps concerns or additional support needs.
• Assist employees in understanding workplace expectations and provide guidance on how to raise questions or concerns appropriately.

Employee Relations & Retention

• Work collaboratively with supervisors camp management and Human Resources to identify employee concerns before they escalate.
• Support informal conflict resolution and facilitate respectful communication between employees and supervisors when appropriate.
• Assist with employee retention initiatives including identifying trends or workplace barriers contributing to turnover.
• Provide observations and feedback to management regarding recurring employee concerns engagement trends onboarding challenges and opportunities for workplace improvement while respecting employee confidentiality.
• Support workplace accommodation discussions by connecting employees and management with the appropriate Human Resources process.
• Assist with the successful reintegration of returning employees following extended absences or changes in assignment.
• Encourage employee development by helping employees understand available training advancement and career opportunities.

Workplace Culture

• Promote a respectful welcoming inclusive and psychologically safe camp culture.
• Model professional respectful and culturally sensitive behaviour in all employee interactions.
• Encourage positive working relationships between employees supervisors management and departments.
• Participate in employee engagement activities recognition initiatives cultural events and other programs supporting camp community development.
• Support Dexterras commitment to diversity inclusion employee development safety and workforce success.

Qualifications :

Qualifications

Required Qualifications

• Minimum 3 years of experience in employee relations Human Resources workforce support community relations Indigenous relations social services hospitality leadership or a related people-focused position.
• Demonstrated experience supporting employees in a diverse multicultural community-based industrial hospitality or remote work environment.
• Strong relationship-building skills with the ability to establish trust with employees at all levels.
• Demonstrated cultural awareness and experience working respectfully with Indigenous peoples and communities.
• Strong interpersonal listening communication and conflict-resolution skills.
• Ability to handle sensitive employee matters professionally and maintain appropriate confidentiality.
• Ability to work independently with minimal direct supervision in a remote environment.
• Strong organizational and documentation skills.
• Working knowledge of Microsoft Office including Outlook Word Excel and Teams.
• Valid drivers licence and ability to travel as required.
• Ability to successfully complete all site-access requirements including required drug and alcohol testing.

Preferred Qualifications

• Post-secondary education in Human Resources Indigenous Studies Social Work Community Development Business Administration Hospitality Psychology or a related discipline.
• Previous experience working in a remote camp mining construction hospitality or workforce accommodation environment.
• Experience supporting Indigenous employment community engagement workforce development or Indigenous recruitment and retention initiatives.
• Knowledge of northern Inuit First Nations or Métis cultures and communities is considered a strong asset.
• Experience with employee onboarding orientation workplace investigations accommodation processes conflict resolution or retention initiatives is an asset.
• Mental health first aid Indigenous cultural awareness training conflict-resolution training or similar certifications are considered assets.

Other Skills and Competencies

The successful candidate will demonstrate:

• Approachability: Employees feel comfortable initiating conversations and seeking assistance.
• Cultural sensitivity: Demonstrates respect for Indigenous cultures traditions perspectives and individual experiences.
• Emotional intelligence: Recognizes employee concerns and responds appropriately while maintaining professional boundaries.
• Confidentiality: Exercises sound judgment when handling sensitive employee information.
• Communication: Able to explain workplace expectations clearly and adapt communication styles to individual employee needs.
• Relationship building: Develops meaningful working relationships based on consistency respect and trust.
• Conflict resolution: Helps employees and supervisors navigate workplace concerns constructively.
• Resilience: Remains effective while working long rotations in an isolated northern environment.
• Collaboration: Works effectively with Human Resources operations management supervisors safety teams and employees.
• Employee advocacy: Ensures employee concerns are heard while maintaining appropriate organizational policies procedures and professional boundaries.

Additional Information :

Physical Demands

• Ability to work and reside in a remote northern camp for extended rotational periods.
• Regular walking throughout camp facilities and operational areas.
• Extended periods of standing walking sitting and employee interaction.
• Ability to work in varying environmental conditions including extreme northern weather.
• Ability to travel by aircraft and/or ground transportation to remote project locations.
• Ability to safely navigate camp facilities stairs uneven surfaces and outdoor areas and weather conditions as required.

Additional Information

Working Conditions

• Project-based role with primary work performed at a remote camp in Nunavut.
• Fly-in/fly-out arrangement from designated travel hubs.
• Shared or designated camp accommodations and meals provided while on site.
• Rotational schedule which may include extended periods away from home.
• Work may include weekdays evenings weekends and general holidays depending on operational and employee needs.
• Regular interaction with employees working multiple shifts and schedules.
• Exposure to extreme northern weather including cold wind snow and seasonal variations in daylight.
• Travel may be impacted by weather or other northern logistical conditions.
• Must comply with all Dexterra and client health safety security and operational requirements.

WHATS IN IT FOR YOU

• Excellent work-life balance through a rotational work schedule.
• Opportunity to make a meaningful impact on the employee experience within a remote workforce.
• Work directly with a diverse workforce and contribute to Indigenous employee engagement development and retention.
• Opportunity to build experience in remote camp operations and Indigenous workforce relations.
• Meals and accommodations provided while on site.
• Opportunity to expand your skills within a large growing organization.
• Whereas other companies are downsizing we are growing!
• Comprehensive benefits in accordance with the applicable employment program.

Work Schedule

This position works on a rotational fly-in/fly-out schedule at a remote project site in Nunavut. Site locations are in remote settings requiring air and/or ground transportation. Employees may be required to work weekdays evenings weekends and general holidays depending on site requirements.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veteran status Indigenous status or any other legally protected factor.

Special needs and disability-related accommodations are available at all stages of the recruitment and selection process upon request.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

Remote Work :

No

Employment Type :

Full-time