Emergency Shelter Program Manager (Full-time, Permanent)

POSITION:Emergency Shelter Program Manager

DEPARTMENT:Emergency Shelter

REPORT TO:Director of CommunityInitiatives

DIRECT REPORTS:Coordinators Team Lead Support Workers

POSITION TYPE: Full-time Permanent

LOCATION:637 Main Street

PAY RANGE:$67791.75 - $74077.61

About the Company

MainStreet Project (MSP) is a community health Centre with a mandate to address thesocial determinants of health which give rise to issues of addiction physicaland mental health issues and homelessness. MSP uses housing-first and harmreduction principles in the provision of a safe respectful and accessibleplace for individuals who are experiencing homelessness or at risk ofhomelessness in the community. Since 1972 MSP has been providing a range ofservices to Winnipegs most marginalized residents including emergency shelterand nutrition services drug and alcohol withdrawal management services healthadvocacy and support case management services housing support services foodbank services and a mobile community outreach program.

Areyou seeking a career where you can be part of a dynamic diverse team andwhere the mission is centered around ensuring everyone has access to a safeenvironment that promotes dignity respect and self-determination Main StreetProject is committed to developing impactful and meaningful solutions thatdrive positive changes in our community. The work you do here will have alasting meaningful impact on those we serve.

At Main StreetProject we believe that the best work happens when diverse minds cometogether. We believe in building and fostering an inclusive workplace whereeveryone feels valued and respected. Our commitment to diversity includingembracing Truth & Reconciliation Decolonization and Anti-Oppression isembedded in our culture and drives the success of the organization. Our team ismade up of talented individuals from various backgrounds and life experiencescreating a rich tapestry of perspectives

Job Summary

The Shelter Program Manager provides overall management and supervision of MSPs Low Barrier Emergency Shelter the Protective Care Program and associated services including supervision of staff volunteers program development and program budget. The manager also contributes to the development and implementation of program policies and procedures and the coordination with other programs within the organization to ensure seamless and comprehensive services.

Key Responsibilities

Operations:

• Ensure the programs overall operations continuously runs efficiently delivering program services in the most consistent manner possible:
• Responsible for the development implementation and maintenance of program policies procedures and activities consistent with MSPs mission and goals.
• Provides periodic review evaluation and modification of programs in accordance with MSPs mission and contractual obligations.
• Responsible for the supervision of program staff students volunteers and interns.
• Ensures that programs and activities reflect the needs of clients.
• Cultural safety & security creates a culturally safe and secure environment where people feel safe and draw strength in their identity culture and community.
• Provide direct service to clients through crisis intervention counseling case management client grievance/dispute resolution outreach and other service activities as necessary in conjunction with other departments.
• Ensure full 24/7 staff coverage across all programs
• Plan staffing levels in accordance with budgets; ensures appropriate numbers of staff are scheduled in each program and on each shift to meet / exceed program delivery.
• Partners with the Human Resources Department to recruit interview select hire and employ an appropriate number of staff to meet program goals.
• Coach mentor and develop staff including onboarding; empower employees to take responsibility for their jobs and goals

Cultural Safety & Security:

• Create a culturally safe and secure environment where people feel safe and draw strength in their identity culture and community
• Provide direct service to community members through crisis intervention counseling case management participant grievance/dispute resolution outreach and other service activities as necessary in conjunction with other departments

Participant Services:

• Models and nurtures a trauma-informed care approach in all interactions with staff and participants; mentors staff to develop and strengthen their knowledge and understanding of trauma-informed care.
• Intervene in participant crises as requested or required.
• Develop integrated approaches that enhance the collaboration between shelter and case management.
• Assist participants with shelter routines and in following all shelter procedures.
• Leadership Team Supervision & Team Coordination
• Manage train and coach staff developing a strong and skilled team.
• Schedule staff for all shifts resolve scheduling issues and fill in scheduling gaps as needed.
• Ensure staff receive timely and meaningful feedback about job performance conduct and attendance; ensure documentation is provided.
• Help ensure effective communication across shifts.
• Directly addresses and manages staff issues including staff complaints conflict resolution and disciplinary issues; document issues and ensures appropriate team members are notified on matters of concern.
• Teamwork provide support to all staff including responding to emergencies from staff on-site or from on-call providing site coverage. Participate in program and organizational development and attend staff and team meetings.
• Participate on-call rotational support

Qualifications

• Post-secondary education in a related field is considered an asset
• Two years exemplary management experience in a non-profit setting preferably in the human services/ social services sector
• Two years experience working with a diverse population with sensitivity to differences in socioeconomic status
• Applied Suicide Intervention Training First Aid/CPR and NVCI are considered assets
• Knowledge and training in working with a vulnerable population experiencing chemical dependency mental illness and homelessness
• Extensive knowledge of addictions mental health and co-occurring disorder best practices
• Demonstrated problem solving and crisis/risk assessment and intervention skills
• Ability to apply Harm Reduction and Housing First philosophies in day-to-day work and interactions
• Excellent interpersonal listening oral and written communication and conflict de-escalation and resolution skills
• Ability to maintain a positive collaborative relationship among staff
• Excellent planning organizational problem solving and facilitation skills
• Windows and MS Office proficiency
• Strong knowledge commitment and demonstrated ability to apply diversity equity cultural safety pro-choice social determinants of health population health anti-oppression harm reduction trauma-informed and community development principles in all aspects of the work.
• Ability to work flexible hours to allow for attendance at meetings and may include evening holiday or weekend consultation.
• Knowledge of Indigenous Culture
• Knowledge of TRC Calls to Action MMIWG Call to Justice and UNDRIP
• Additional languages (Indigenous) are considered an asset
• Expert problem solver analytical thinker and decision-maker
• Experience working in a Unionized environment is considered an asset
• Experience in crisis intervention and conflict resolution skills
• Knowledge of the effects of poverty and the detriment of health is essential
• Ability to effectively manage budgets and resources
• Experience in payroll and/or scheduling software is considered an asset
• Satisfactory Criminal Record with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check
• Valid Drivers License

Working Conditions

• Fast-paced environment with occasional high pressure or emergent situations
• Work hours subject to program needs to ensure coverage during all hours of operation.
• Frequent use of computer keyboard copy/fax machine and cell phoneOA1.1Hi1.2Hi1.3
• Work is primarily performed in an office setting location using standard office equipment associated with the position (computer printer desk phone cell phone)
• Some physical work including lifting bending climbing stairs carrying up to 35 pounds
• May encounter challenging behaviors

Values & Competencies

Ability to embody Main Street Projects CoreValues:

• Reducing Harm
• Truth andReconciliation
• Anti-Oppression
• Trauma-Informed

Key Competencies

• Crisis Management
• Service Excellence meeting people where theyare at
• Collaboration Developing External Relationships
• Accountability
• Decision Making

What Main StreetProject offers

• Competitive wageswithin the nonprofit sector
• Health & DentalBenefits
• Pension Plan
• ProfessionalDevelopment Opportunities
• Paid Sick and Familydays
• Shift Premiums
• Employee Assistance Program

Application deadline: Open until filled

Main Street Projectrecognizes the importance of building a workforce that is reflective of thecommunity it serves where culture language and perspectives drive a highstandard of care and service. Therefore preference will be given to Indigenouspeople and those who reflect the people/population we serve. Applicants areasked to self-declare in their cover letter along with describing how they meetthe above qualifications.

We thank all applicantsbut only those selected for an interview will be contacted.

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