Dynamics 365 CRM Solution Engineer
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Job Summary
Responsibilities
Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to understand business priorities and objectives translating them into a compelling solution vision. Leverage deep expertise in Dynamics 365 Sales & Service applications including Sales Customer Service Contact Center Field Service Customer Insights AI Agents and Copilot Studio to address business challenges demonstrate value and secure technical decisions.
Lead customer envisioning workshops whiteboard design sessions and executive-level technical demonstrations across the Dynamics 365 portfolio including Sales Customer Service Contact Center Field Service Customer Insights Copilot Studio and AI Agents helping customers envision their future-state business processes.
Lead Proof of Concept (POC) engagements for high-priority scenarios by documenting outcomes validating solution requirements and defining implementation approaches. Translate findings into detailed technical close plans including migration strategies to Dynamics 365 recommended migration tooling key milestones and risk mitigation strategies to support successful handoff to SI and implementation partners.
Demonstrate Microsofts differentiated value in AI-powered CRM and business process solutions to secure technical wins against competitors such as Salesforce Oracle IFS ServiceNow and Amazon Connect. Anticipate and address technical blockers including AI-related compliance privacy security and governance concerns. Drive proof-based differentiation through architecture sessions pilot deployments and business value demonstrations that position Dynamics 365 as the preferred platform.
Leverage the Microsoft partner ecosystem to extend and scale solution delivery throughout the sales cycle. Collaborate with Systems Integrators (SIs) ISVs FastTrack and strategic partners to support complex demonstrations POCs solution design activities and co-innovation engagements that strengthen customer outcomes and sales success.
Partner closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize measurable value from their Dynamics 365 investments. Establish deployment success plans that include agreed-upon business outcomes adoption milestones and success metrics. Drive early adoption of high-value consumption-based capabilities including Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during the pre-sales process and incorporating it into the Technical Close Plan.
Maintain expert-level technical and sales proficiency through ongoing learning and professional development. Complete 100% of required training and certification requirements within established timelines. Achieve and maintain Level 200 proficiency in consultative selling methodologies and Level 400 expertise across core Dynamics 365 workloads enabling effective engagement with both executive business stakeholders and technical audiences.
Share insights best practices and competitive learnings with the broader Solution Engineering community to accelerate field readiness improve execution and scale successful approaches across the organization.
Serve as a technical thought leader by delivering enablement content conducting architecture deep dives and contributing to readiness events such as Community Calls Field Advisory Boards and Solution Engineering forums. Provide guidance on identifying developing and winning Dynamics 365 opportunities while helping elevate the technical capabilities of peers and stakeholders.
Qualifications
Required/Minimum Qualifications
- Masters Degree in Computer Science Information Technology or a related field AND 3 years of technical pre-sales or technical consulting experience; OR
- Bachelors Degree in Computer Science Information Technology or a related field AND 4 years of technical pre-sales or technical consulting experience; OR
- 5 years of technical pre-sales or technical consulting experience; OR
- Equivalent experience.
Additional or Preferred Qualifications
- 6 years of technical pre-sales technical consulting technology delivery or related experience or equivalent experience.
- 4 years of experience with cloud hybrid or on-premises infrastructure architecture design migrations industry standards and technology management.
- Relevant certifications may include Microsoft 365 Power BI Azure Architecture and Development Cloud Platform Technologies Information Security and Enterprise Architecture.
- Experience in solution pre-sales for business applications SaaS solutions or similar enterprise technology platforms.
- Experience leading complex business application sales pursuits requiring orchestration of large geographically dispersed virtual teams including industry specialists solution experts partners and account teams.
- Demonstrated expertise in solution-selling best practices including:
- Customer discovery and needs assessment
- Building and executing differentiated solution strategies
- Value-based selling
- Competitive positioning
- Identifying expanding and accelerating solution opportunities
- Understanding of commercial cloud offerings including Microsoft Dynamics 365 competing CRM and customer engagement platforms and related technology ecosystems.
Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96000 - CAD $177600 per year.
Find additional pay information here: Pour plus dinformation au sujet de la rémunération veuillez cliquer ici: This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled. Microsoft est un employeur offrant légalité daccès à lemploi. Tous les candidats qualifiés seront pris en considération pour lemploi sans égard à lâge à lascendance à la citoyenneté à la couleur aux congés médicaux ou familiaux à lidentité ou à lexpression de genre aux renseignements génétiques à létat dimmigration à létat matrimonial à létat de santé à lorigine nationale à un éventuel handicap physique ou mental à laffiliation politique au statut de vétéran protégé ou au statut militaire à la race à lethnie à la religion au sexe (y compris la grossesse) à lorientation sexuelle ou à toute autre caractéristique protégée par les lois ordonnances et règlements locaux applicables. Si vous avez besoin daide avec des accommodements religieux et/ou dun accommodement raisonnable en raison dun handicap pendant le processus de candidature apprenez-en plus sur la demande daccommodement. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations. Required Experience: IC
Engineering IC4 - Léchelle salariale de base typique pour ce rôle dans lensemble du Canada est de 96000 $ CAD à 177600 $ CAD par année.
poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusquà ce que le poste soit pourvu.
