District Service Manager
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Job Summary
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
AtBeckmanCoulter Life Sciences one ofDanahers15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. Andby harnessingDanahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists with many of our 3300 global colleagues coming from the laboratory.
Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together lets put our time and talents together to advance human health for tomorrow.
Learn about theDanaher Business Systemwhich makes everything possible.
This position reports to the Senior Manager North America Field Service and is part of the Americas Field Service organization covering the Canada region.
In this role you will have the opportunity to:
- Customer Success & Escalation Management:
Resolve complex customer issues with urgency and precision. Champion a first-time fix mindset to ensure satisfaction and long-term loyalty.
- Team Leadership & Development:
Inspire and grow your team through coaching mentoring and clear development plans. Foster a culture of accountability ownership and continuous improvement.
- Operational Excellence:
Lead by example in driving daily management and KPI performance. Identify root causes of systemic issues and implement sustainable solutions using DBS tools.
- Business Growth & Financial Performance:
Drive revenue growth through service agreement sales and lead generation. Collaborate with Sales to support strategic initiatives and optimize service offerings. Manage district P&L to meet profit targets.
- Process Improvement & Innovation:
Champion kaizen and DBS methodologies to streamline operations and enhance service delivery. Partner cross-functionally to develop value-driven service packages.
The essential requirements of the job include:
- Bachelors degree and/ or equivalent experience with 6 years of experience leading field employees OR Masters degree in the same with 5 years of experience.
- Inclination and ability to listen to various stakeholders (e.g. Customers Sales) and generate actionable insights. Deliver results while quickly adapting to changing priorities and unforeseen challenges.
- Communicate expectations regarding performance and hold people accountable for results.
- Strong deductive reasoning and problem-solving skills. Commercial experience including direct selling of products or services. Exposure to and ownership of a P&L.
Travel Motor Vehicle Record & Physical/Environment Requirements:if applicable for role
Ability to travel list specifics 25% - 50% of the time within region and/or business unit locations within the United States or Canada
This role is fully remote associate must live within Canada region preferably Toronto or Montreal areas.
Must have a valid drivers license with an acceptable driving record
It would be a plus if you also possess previous experience in:
- Fluent French speaker with proficiency in English to support French-speaking customers
- Supervisor or managerial experience leading a remote Field Service team.
The annual salary range for this role is$115000.00 CAD- $15500.00 CAD.This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
#LI-GCC
Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to access our website and as applicable participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at 1- or to request accommodation.
Required Experience:
Manager
About Company
WHO WE ARE We are a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. These are the moments that make a difference. Performing a delicate operation on an unborn baby. Minimizing waste at ever ... View more
