Distribution Service Agent
Job Location:
Prince George - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Branch: Gas
Affiliation: IBEW
Employment Status: Full-Time Regular
Salary: $55.17Hourly
Short-term Incentive Eligible: Yes
Workplace Flexibility: No
Posting End Date: June 19 2026
As the provinces largest energy provider with more than 100 years of knowledge and experience we proudly deliver renewable energy natural gas electricity and propane to 1.3 million customers.
Were actively seeking new talent to join our mission of of delivering a stronger energy future in B.C. As one ofBCs Top Employers with a diverse team of over 2800 employees we are committed to a safe and inclusive culture where each of us can connect belong and grow. Join us and together lets shape a brighter future for B.C.
- The Distribution Service Agent will be responsible to carry out operational activities capital installations (including mains services & meter sets) and maintenance activities within the framework of Company objectives policies and programs; and shall ensure the public is protected from any unsafe act or condition pertaining to the transmission anddistribution of natural gas;
- The Distribution Service Agent may be required to administer a remote muster area and will report to a Distribution Manager;
- Perform all the duties of a Crew Leader and a Customer Service Technician and be responsible for gas service to all customers on the distribution system;
- Responsible to give technical direction and leadership to Company personnel and the contractor when applicable involved in any aspect of installing operating maintaining and abandoning the gas system;
- Responsible to liaise with IRM and direct all IBEW field employees and contractors to ensure proper priorities are met;
- Keep up to date with all policies and procedures and have a good working knowledge of all company standards practice Company objectives policies and programs and the job breakdown manual;
- Sales related activities as required.
- Liaise with Planning & Design Technicians Planning & Design Technologist 1s Planning & Design Technologists 2s and customers to ensure design requirements are met;
- Provide management relief as required.
- High school diploma including Grade 11 Math and Physics or equivalent;
- Must be a holder of a valid Provincial Class B Gas Fitters License;
- Must have a minimum of 10 years experience in the natural gas industry and be able to pass a related Company exam. Must be fully competent in all aspects of distribution installation;
- Must be capable of gaining working knowledge of distribution steel line stopping equipment procedures within 6 months of commencing the role;
- Be competent in the technical aspect related to public safety consumer relations and the welfare of the companys property;
- Demonstrated proficient computer skills; for example but not limited to: Excel Word other; and be able to pass a related Company exam.
- Demonstrated ability to learn understand and administer the Distribution Operation Emergency Response process;
- Demonstrated ability to exercise judgement act on own initiative resulting in a high level quality of performance.
- Demonstrated leadership ability and provided examples in each of five defined competencies:
- Business Understanding & Alignment: Make decisions and evaluate business strategy based on companys strategic goals and make explicit connections for employees between organizational goals and their goals.
- Customer Focus: Take action to ensure the internal; and external customers expectations are fully met.
- Initiative: Without being directed pursue solutions to existing problems.
- Problem Solving and Results Orientation: Recognize cause-and-effect relationships of problems. Take a current problem and identify possible causes that are creating the effect. Create own high performance goals (e.g. increase quality improve efficiency etc.)
- Expertise: Demonstrate possession of thorough knowledge of own area of responsibility. Spot opportunities to share own knowledge new ideas and developments in own area with colleagues and customers.
- Completion of a minimum of 30 hours of management or supervisory course(s) from a recognized institution within 12 months of commencing the role. Appropriate course will be determined by the Company.
- A valid British Columbia Class 5 drivers license with a provided drivers abstract.
- This role has standby requirements based on operational needs.
- This role has on-call requirements based on operational needs
- The successful candidate must adhere to the residency requirements of this position.
- This role may have overtime requirements based on operational needs
- This role may havetravel requirements based on operational needs
- This role may have out of town work requirements based on operational needs
- This position has a requirement to be clean-shaven as per WCB standards.
- Please reach out to Talent Acquisition if clarification on role requirements is needed prior to applying.
Our engaging workplace offers a wide range of challenging opportunities while being safe inclusive and diverse. We offer a competitive salary and benefits package while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC please visit the Youre Applying. What now page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
Required Experience:
Unclear Seniority
About Company
FortisBC delivers renewable energy, natural gas and electricity to 135 BC communities and 58 First Nations communities across 150 Traditional Territories.
