Dispatch Planner

SUMMARY

The Dispatch Planner oversees the advanced planning coordination and optimization of technician resources ensuring efficient execution of preventative maintenance on-demand work orders and operational activities across service portfolios. This senior role supports strategic scheduling resource forecasting and performance analysis to drive high service standards and operational excellence.

KEY DUTIES & RESPONSIBILITIES

• Creates and manages daily weekly and long-term technician schedules to ensure optimal resource utilization.
• Plans and coordinates technician assignments for preventative maintenance on-demand work orders and project work.
• Reviews service request details to ensure work orders contain accurate and complete information.
• Receives service requests and documents detail into work orders as required.
• Assesses and prioritizes service requests based on urgency impact skill set location security clearance availability and client needs.
• Allocates and assigns work orders to the appropriate technicians using available data and operational constraints.
• Monitors work order progress follow up to ensure timely completion and adjust schedules in real time to address delays or emerging priorities.
• Reviews technician utilization and reassigns work as needed to maintain balanced workloads and maximize productivity.
• Produces operational reports related to schedule adherence productivity backlog utilization and overall resource planning.
• Collaborates with service managers dispatchers customer service teams and other stakeholders to resolve escalations and support service delivery.
• Supports continuous improvement initiatives and contributes to the optimization of scheduling and operational processes.
• Performs other duties as assigned.

KNOWLEDGE & SKILLS

• 5 years of experience in planning scheduling or dispatching within service operations or facilities management.
• Advanced workforce scheduling and coordination skills with the ability to balance priorities in fast-paced high-pressure environments.
• Strong analytical organizational and problem-solving abilities with experience using data to improve scheduling effectiveness.
• Proficiency with field service management and scheduling platforms along with strong MS Outlook and Excel skills.
• Excellent communication and customer service orientation with the ability to collaborate across technicians dispatch and service teams.
• Ability to interpret service request requirements and assign work based on skills availability location and operational constraints.
• Demonstrated ability to optimize technician utilization and make real-time scheduling decisions.

This is a regular full-time position with a salary range of $63397 - $79246 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.