Dispatch CSR

RS Express Ltd. is currently seeking a Dispatcher & CSR Support to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.

If you enjoy problem-solving collaborating with dispatch and drivers and being a key point of contact for customers wed love to hear from you.

Key Responsibilities

• Maintain regular communication with drivers & monitor driver locations delivery status and ETA; re-route as needed
• Coordinate with operations warehouse and customer service teams.
• Prioritize and schedule urgent or time-sensitive shipments
• Handle inbound and outbound calls emails when communicating with clients and drivers
• Provide backup coverage for dispatchers and customer service representatives during absences meetings or peak periods including monitoring after-hours calls and late driver returns
• Assist with scheduling deliveries and coordinating logistics between customers and drivers
• Maintain a strong working knowledge of fleet operations including driver assignments fleet availability and role responsibilities
• Monitor customer calls in real time and ensure prompt communication regarding delays cancellations or service changes
• Maintain compliance with company policies and safety regulations.
• Participate in team meetings to collaborate on ideas
• Support general office duties as assigned

Qualifications & Experience

• 2-3 years of experience dispatching and customer service experience
• Demonstrated ability to work with logistics and delivery software with adaptability to new systems and technology
• Excellent English communication skills both written and verbal
• Strong problem-solving decision-making and organizational skills
• High attention to detail and a strong sense of accountability
• Proficiency with dispatch/routing software and vehicle GPS tracking software.
• Proficiency in Microsoft Office including Outlook Excel and Word
• Ability to obtain a satisfactory Criminal Record Check (at the employees expense)
• Legally eligible to work in Canada

Working Conditions

• Full-time position: 40 hours per week Monday to Friday 7:30 a.m. 4:00 p.m. with flexibility for staggered start times as required
• In-office role reporting to the Transportation Operations Lead
• Extended periods of sitting and computer work
• Occasional filing and office organization requiring standing walking bending and reaching
• Periodic work in the yard to meet with drivers as operational needs arise

We thank all applicants for their interest; however only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.