Director, Order to Cash

Midland Transport is currently seeking a Director Order to Cash in Moncton NB. The Director Order to Cash is a senior leader responsible for optimizing the end-to-end order-to-invoice process ensuring orders are captured validated and converted into revenue with speed accuracy and consistency. This role owns order data standards and integrity enabling reliable information to support operations real-time planning and billing as new technologies are implemented. As a transformation leader they drive process improvements implement technology and streamline workflows to enhance efficiency and customer service. Working cross-functionally the Director ensures scalable flexible processes that support growth and meet evolving customer needs.

Benefits To Joining Midland:
A dynamic safe and rewarding work environment
A flexible health drug dental and vision plan
RRSP matching program
Employee & Family Assistance Programs
Health & Wellness reimbursements includes gym memberships fitness classes or online workout programs
3 weeks paid vacation
Maternity leave top-up program
Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

• Own and govern the end-to-end Order-to-Cash (O2C) process ensuring timely accurate order management and invoicing.
• Establish and maintain enterprise-wide order data standards accuracy completeness and integrity.
• Drive operational efficiency by enabling high-quality order data for planning routing loading and execution activities.
• Ensure all billable services and accessorial charges are accurately captured to minimize billing errors and revenue leakage.
• Partner with Sales Pricing Operations Customer Services Account Receivable and IT to align processes and resolve issues.
• Lead initiatives to reduce billing delays disputes invoice adjustments and improve overall invoice quality.
• Champion O2C transformation through process optimization automation and adoption of digital technologies such as EDI APIs and customer portals.
• Collaborate with IT to enhance system integration data flow scalability and continuous process improvement.
• Lead and develop high-performing teams fostering accountability customer focus data-driven decision-making and a culture of continuous improvement and change adoption.

• Bachelors degree in Business Supply Chain Logistics or a related field; Prosci certification is considered an asset.
• 8 years of experience in transportation order management logistics or supply chain operations.
• 5 years of progressive leadership experience managing large cross functional teams in order management customer experience or operations.
• Strong knowledge of Order-to-Cash (O2C) processes order management systems and operational execution.
• Experience working with ERP TMS order management and billing systems including translating business requirements into technology solutions.
• Hands-on experience with EDI API integrations process automation and system enhancement initiatives.
• Strong communication stakeholder management and collaboration skills with the ability to influence across all levels of the organization.
• Demonstrated analytical project management and problem-solving capacities with a track record of driving process improvements change initiatives and business results.