Director, Forward Deployed Organization Architect

The Opportunity

We are transforming how work happens across the AIand human capabilities evolveweneedpractical builders who canrethinkhow value is delivered and shape the workforce needed for the future.

Forward Deployed Org Architects design pilot and scale new ways of working for a human-centered AI-powered organization. Embedded within priority business areas the role assesses current workflows identifieswhere AI can automate augment or transform work and translates those insights into future-state designs across workflows roles skills decision rights operating models and workforce transition plans.

Working across business AI strategy risk data People Partners Talent CoE teams and change partners this role tests new models measures impact and creates repeatable systems to help Manulife scale proven human-AI ways of working.

How You Will Lead

• Embed withinbusiness teams tounderstandhow workcreates valuetoidentifypriorities.

• Balance innovative thinking withpractical judgment helping leadersdecide whereto automate augment redesignor simplify.

• Map existingsystems understand the trade-offs and makeinformeddecisions

• Design with adoption in mind balancingthe powerand potentialof AI with human-centered design principlesand sustainablework experiences

• Leadwith anexperimentationmindset using evidence feedback and learning loops to improve decisions and outcomes.

• Bring an AI power-user mindset and practical curiosity without chasing trends or over-engineering solutions.

Position Responsibilities:

• Assess current workflows systems and alignment to enterprise priorities.

• Identifyand design human AI work models that improve business outcomes colleague experience customer impact speed quality cost or risk

• Translate redesigned work into practical operating model choices includinghuman AI role archetypes accountabilities decision rights skill needs capacity implications and workforce transition plans

• Design and lead pilots that measure impact build adoption and create repeatable patterns for scale.

• Collaborateacross businessfunctions AI technology risk data People Partners TalentCoEteams and change partners

• Support an innovative team-oriented environment that builds capability and reinforces new ways of workingacross Manulife.

Required Qualifications:

• Experience leading workforce transformation organization design operating model design or AI-enabled work redesign.

• Demonstratedsuccess redesigning work across functions processes roles orteams.

• Experience advising executives and moving solutions from strategy and design into pilots adoption and scaled implementation.

• Strong understanding of organizational systems andhuman behavior in large organizations

• Strong narrative-building skills; ability to translate complex information into clear meaningfulexecutive-ready recommendations

• Comfort with continuous learning experimentation and building clarity in ambiguous environments.

• RequiredApplied AI Fluency:Ability toleveragedata analytics AI-powered tools and scenario modeling to inform workforce and operating model designdecisions.

Preferred Qualifications:

• Experience in financial services insurance banking wealth or asset management

• Experiencefacilitating executiveworkshopsin large complex organizations.

• Experience with responsible AI risk controls governance regulatory environments or enterprise compliance.

• Experience with strategic or skills-based workforce planning job and skills architecture talent intelligence or human performance architecture

• Experience in consulting business architecture service design product operating models agile delivery or enterprise AI transformation.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.