Deskside Technician II

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

• Smart Hands support with networking server and telecommunications technologies
• Supporting the implementation and ongoing operations of network access control devices to include firewalls web proxies and SSL VPN devices.
  
• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11operating systems
• Support mobile devices printers scanners wireless VPN etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs spare parts and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the clients ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup restoration and migration of user data
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Desired Characteristics

• Network Certification
• CCNA or CCNP Certifications or equivalent.
• Microsoft Certified Professional (MCP)
• ITIL Foundations

• Experience supporting Network Devices Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
• Able to uphold a positive attitude at all times even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk bend stand for long hours and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience ideally in a corporate/manufacturing environment
• Proven ability to handle challenging rapid-response user support
• Proven ability to balance prioritize and organize multiple tasks

• Work with brilliant minds often within a global capacity;
• Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

• Brazilian and privately owned company;
• Agility flexibility and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making