Deployment Manager, AI Agents

Siena is the first intelligence layer for customer experience. Were creating an operating system of AI agents that learn remember and act across every customer touchpointfrom support conversations to shopping experiences to voice and social media interactions.

Siena doesnt just automate support; it powers shopping agents builds persistent customer memory generates actionable business insights and creates empathetic interactions that feel human.

Were transforming how businesses understand and connect with their customers turning every interaction into intelligence that makes the next one better.

Were a small distributed team that punches way above our weight. Every person here has outsized impact because weve built leverage into everything we do. This philosophy makes us faster and frankly more fun to work with.

If youre excited about building something that doesnt exist yet keep reading. Were building agents that dont just respond to customersthey remember them learn from every interaction and connect experiences across channels.

The role

As a Deployment Manager AI Agents you own the delivery side of the business. Youre embedded in customer accounts managing complex multi-stakeholder deployments from kick-off through to sustained automation performance. Youre the person who keeps things moving when complexity is high timelines are tight and no two accounts look the same.

This isnt a role for order-takers. The deployment team at Siena is the difference between a customer that churns and a customer that expands. You own that outcome.

Who you are

• 5 years in customer experience operations support ops implementation or CX agency work - deep helpdesk fluency (Zendesk Gorgias or similar) is a strong plus

• You understand how support operations actually work: ticket lifecycle routing logic automation health escalation flows. This is the context that takes years to build and that we cant afford to teach from scratch

• A natural project manager - you break complex problems into simple plans keep multiple workstreams on track and keep every stakeholder aligned without burning out

• SaaS or e-commerce background is a bonus; CX operations depth is the primary signal

• You communicate clearly under pressure: written updates verbal briefings Slack threads - you make the status of every account visible without anyone having to ask

• Youre proactive with data: you watch automation rate deflection and escalation patterns catch the dip before the customer flags it and bring evidence when something needs attention - not gut feel.

• AI fluency - you use AI tools actively in your workflow and can enable and guide confidently customers who are new to the space

• You co-lead - youre not here to own everything solo youre here to share the load with a team and make the whole function stronger

• Remote

What youll do

• Own deployments from zero to live - kick-off automation setup stakeholder alignment and hitting the metrics that matter

• Co-lead strategic accounts with senior team members taking on responsibility progressively as you ramp

• Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration ticket routing gaps automation logic escalation failures - and drive the fix

• Keep every account you touch moving: daily updates proactive escalations clear documentation of progress and blockers

• Manage customer expectations with confidence: hold timelines push back when scope creeps and keep relationships intact when things get hard

• Shadow and support senior team members for the first 30 days then take the lead on accounts

• Feed operational patterns back to the product team: you see problems across accounts before anyone else does

• Meaningful impact. Your work directly shapes our product and company.

• Globally distributed team working at the bleeding edge of CX and AI.

• Great salary plus the opportunity for equity or stock grants.

• Learning budget. If youre growing so are we.

• The thrill of building something new. Join us at a stage where your contributions matter most.

• AI-fluency. Make AI your second nature.

• Tackle unsolved problems. Were redefining how customer experience will look like in the next decades.

The people who thrive here are curious customer-obsessed and take ownership without being asked. They fix problems first and explain later. Theyre direct about feedbackboth giving and receiving itbecause they care more about getting things right than being polite.

They maintain high standards while moving at startup speed and they build real relationships with teammates because they know thats how great work gets done. When things get tough they adapt and keep pushing forward.

The people who thrive here treat AI like a natural extension of themselves. Theyve built their own ecosystem of agents - some for research others for debugging writing analysis or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT Claude Perplexity Pro Cursor Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each others AI workflows.

At Siena were not just looking for people who can do a job. Were looking for people who want to break boundaries create the future and reshape industries. If thats you we look forward to your application.

We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at .

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics sexual orientation gender identity or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds experiences perspectives and abilities.

Required Experience:

Manager