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Dental Senior Admin
Job Location:
Hourly Salary:
Posted:
29 September 2026 (19 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Stoney Trail Dental.
Schedule: MonFri / Rotating evenings & Saturdays Sundays.
Compensation: $19-35/hour benefits/bonus/parking.
Start Date: Immediately.
About the Role:
We are seeking a confident patient-focused Dental Administrator / Patient Care Coordinator to join our team. This role is ideal for someone who enjoys people thrives in a fast-paced environment and can professionally guide patients from inquiry to appointment to treatment acceptance. You will be the first point of contact for many patients and a key driver of an organized schedule and an exceptional patient experience.
Key Responsibilities:
Patient experience & communication:
- Welcome patients manage check-in/check-out and maintain a warm professional front desk environment.
- Answer phones respond to emails/texts and manage high call volumes with strong service standards.
- Handle patient concerns respectfully and escalate appropriately when needed.
- Collect feedback and support patient retention (reactivation and follow-up protocols). Get 5 Star Review.
Scheduling & coordination:
- Book hygiene and doctor schedules strategically to maximize production and minimize gaps.
- Manage confirmations recalls reactivation waitlists same-day openings and cancellations.
- Coordinate appointments across providers and ensure schedules stay on time.
Treatment coordination & financial conversations:
- Present treatment plans and estimates confidently and clearly.
- Verify insurance coverage explain limitations and set appropriate expectations.
- Support predeterminations/estimates submission and follow-up (as assigned).
- Collect payments process transactions and maintain accurate ledgers.
Administrative & systems:
- Maintain accurate patient records chart notes as required and document conversations.
- Manage referrals incoming/outgoing records and requests for transfers in accordance with clinic policy.
- Support daily/weekly administrative checklists and operational standards.
Qualifications (Must-Have/Preferred):
Must-Have:
- 1 year experience in a dental front desk/admin role (or equivalent medical admin with strong dental interest).
- Strong communication skills and confidence discussing schedules fees and treatment next steps.
- High attention to detail and comfort with computers multitasking and deadlines.
- Professional positive attitude and accountability.
Preferred:
- Experience with dental software (e.g. Akitu-1 Dentrix Cleardent Tracker Power Practice AbelDentany is an asset).
- Experience with Alberta dental insurance plans coordination of benefits and predeterminations.
- Sales/treatment acceptance strengths and reactivation experience.
What Success Looks Like:
- Patients feel welcomed informed and well-cared for.
- Schedules are well-managed gaps are filled quickly and cancellations are reduced.
- Treatment plans are clearly communicated and followed through.
- Documentation is consistent accurate and timely.
Why Join Us:
- Supportive team environment with clear expectations and training.
- Growth opportunities for strong performers.
- Competitive compensation and benefits/bonus/educational support.
How to Apply:
Please apply with your resume and a short note describing:
Your dental admin experience (software used) and A time you successfully handled a difficult patient or a high-stress front desk moment.
Your dental admin experience (software used) and A time you successfully handled a difficult patient or a high-stress front desk moment.
Required Experience:
Senior IC
