Delivery Manager CIAM Migration

The Delivery Manager is accountable for end-to-end delivery of a customer identity and profile modernization program migrating from SAP Gigya to Microsoft Entra External ID. The role balances engineering understanding delivery leadership and client partnership to ensure predictable high-quality outcomes across Dev QA and Production while meeting schedule scope quality security and budget targets.

This role leads cross-functional teams delivering:

• Authentication and user journey updates for server-rendered JavaScript web applications
• User profile data migration and ongoing operations in Azure Cosmos DB
• Integration with external Email Marketing platform
• Integration with OneTrust for consent and privacy workflows
• Batch file feeds to a data platform
• Edge security and traffic controls (e.g. Azure Front Door App Gateway WAF rate limiting)
• Cutover planning hypercare and post-launch stabilization

Req.#

• Build and maintain an integrated delivery plan across scope milestones dependencies RAID and cutover/hypercare
• Establish delivery governance and ceremonies that ensure outcomes not just activity
• Serve as the primary delivery contact for client stakeholders proactively managing expectations and tradeoffs
• Organize cross-functional delivery teams and build a high-performing environment with strong onboarding and continuous improvement
• Own RAID and quality practices; partner with security/privacy on PII consent and auditing requirements
• Manage scope budget and staffing to ensure profitability and keep delivery GREEN

• 7 years in delivery/program/project management for software engineering including multi-workstream deliveries and cutovers
• Strong grip on Agile/Scrum/Kanban CI/CD and QA automation with identity/authentication (SSO/CIAM/OIDC/OAuth) delivery experience
• Comfortable with cloud-based architectures preferably Azure and close collaboration with DevOps/engineering leads
• Excellent communication able to explain issues and solutions to technical and non-technical audiences

• Experience with Microsoft Entra External ID Azure AD B2C or CIAM migrations and Azure Cosmos DB operations
• Knowledge of edge security controls: WAF rate limiting traffic routing (Front Door/App Gateway)
• Experience integrating OneTrust or similar consent/privacy tooling and coordinating with marketing platforms
• Familiarity with batch data exchange patterns: file formats scheduling reconciliation idempotency