Delivery Director, Miracloud Implementations

We are looking for a Delivery Director MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions ensuring client satisfaction operational excellence timely delivery and this role you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction operational excellence timely delivery and profitability. As Delivery Director you will lead customer implementation programs while developing and scaling MiraClouds project management practice. You will oversee Project Managers establish delivery governance and implementation standards and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership operational excellence customer relationship management and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.

Responsibilities:

• Lead successful delivery of MiraCloud implementation programs ensuring customer expectations for scope quality timelines and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish scale and continuously improve MiraClouds project management practice delivery governance and implementation standards.
• Lead coach and develop Project Managers while fostering a culture of accountability operational excellence and continuous improvement.
• Ensure delivery performance resource utilization and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions implementation reviews and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Qualifications :

• 15 years of experience in IT Delivery Professional Services Customer Success Program Management Implementations or related leadership functions.
• Experience leading Project Managers Delivery Managers PMO teams or implementation organizations.
• Proven success managing enterprise-scale customer implementation transformation or managed services programs.
• Experience building scaling or improving delivery organizations governance models PMO practices and operational processes.
• Experience in CX Contact Center CCaaS SaaS Professional Services or Managed Services environments.
• Strong executive-level stakeholder management customer relationship management and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available for this role

Additional Information :

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time