Customer Service Representative
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Job Summary
Job Title: Customer Service Representative
Location: Toronto Ontario Canada (M1X 1C5)
Job Type: Full-Time
Salary: $20 $25 per hour
Reporting To: Vice President Sales
Role Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order processing and deliver exceptional customer service. The ideal candidate will have strong coordination skills high attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Order Processing & Coordination
- Accurately enter and manage customer orders in the system
- Verify pricing and obtain necessary approvals
- Coordinate orders with production and scheduling teams
- Track order progress and ensure timely delivery
Customer Support
- Act as the primary point of contact for customers
- Respond to inquiries via phone email and in-person interactions
- Provide regular updates on order status
- Resolve customer concerns and escalate issues when necessary
Administrative Support
- Maintain accurate records and documentation
- Prepare order specifications and reports
- Support the sales team and management with administrative tasks
Cross-functional Collaboration
- Work closely with Sales Production and Quality teams
- Assist with issue resolution and process improvements
- Support internal teams as required
Compliance & Best Practices
- Follow company policies procedures and safety standards
- Maintain confidentiality of customer and business information
Qualifications
- Minimum 3 years of experience in customer service sales support or order management
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- High attention to detail and accuracy
- Proficiency in MS Office and CRM/order management systems (preferred)
Key Skills
- Customer Focus
- Problem Solving
- Time Management
- Communication
- Team Collaboration
Working Conditions
- Office-based role
- Prolonged computer usage
- Occasional lifting (up to 25 lbs)
What We Offer
- Competitive hourly pay ($20$25/hour)
- Stable full-time opportunity
- Collaborative work environment
- Growth and development opportunities
How to Apply
Send your resume and required documents to:
Call:
Required Skills:
Key Skills Customer Focus Problem Solving Time Management Communication Team Collaboration
Required Education:
QualificationsMinimum 3 years of experience in customer service sales support or order managementStrong verbal and written communication skillsExcellent organizational and multitasking abilitiesHigh attention to detail and accuracyProficiency in MS Office and CRM/order management systems (preferred)
