Customer service representative, HR (contract)

****Temporary position until the end of September****

Are you passionate about customer service and eager to play a key role in the employee experience Do you enjoy solving problems providing solutions and working in a collaborative environment This position is for you!

You will be the first point of contact for GPC Canada employees answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast accurate and friendly service.

Your main responsibilities:

• Respond to employee inquiries via phone or by our ticketing system ServiceNow providing fast courteous and efficient service;
• Serve as the first point of contact for all HR inquiries determine the necessary actions to resolve them and escalate complex situations to Level 2 technicians;
• Provide clear and accurate information about HR policies procedures and processes;

Qualifications :

To join our team you need:

• A minimum of 1 year of experience in customer service (preferably in a call center).
• Ability to simultaneously manage multiple systems emails and phone calls.
• Bilingual in French and English both spoken and written as you will need to collaborate with colleagues and clients across Canada.

Additional Information :

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.  

Remote Work :

No

Employment Type :

Full-time