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Customer Service Representative 202609
Job Location:
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Us:
At the heart of our business is a strong commitment to customer service. As a fast-growing third-party logistics provider based in Surrey BC we service clients across North America with a focus on responsiveness reliability and long-term partnership. Specializing in freight brokerage warehousing and supply chain consulting we deliver smart cost-effective logistics solutions tailored to meet the unique needs of each client. Our team takes pride in going the extra mile to ensure a seamless experience every step of the way.
Job Summary:
Manage the end-to-end coordination of client shipments ensuring freight is picked up and delivered on time damage-free and at the agreed rate. Act as the primary point of contact between clients carriers and internal teams to maintain shipment visibility resolve issues quickly and deliver a high level of service.
Key Responsibilities
oOrder Entry & Management
oReceive information from clients and enter orders. Own the lifecycle of shipments from order entry through delivery confirmation.
oSend order information to logistics for carrier assignment
oTrace shipments through to delivery
oAdvise supervisor if anything goes awry on any shipment
oEnter up to date information in the system for daily client reporting
oEnsure files are complete and accurate and get invoiced in a timely manner
Carrier Communication
oFollow up with carriers to ensure they are clear on what is required and can meet the requirements
oCommunicate regularly with carriers to ensure ontime pick up and delivery
oReport any carrier issues to your supervisor
Client Support
oWork with clients on any issues regarding their transportation
oDevelop and maintain client relationships
Team Support
oWork with other members of the Customer Service team to ensure all tasks are completed per their respective timelines
Measured Key Perfomance Indicators
oOn-time pickup/delivery
oShipment visibility
oClient response time
oBilling accuracy
Qualifications:
Customer Service in your DNA
Strong communication skills
Strong time management skills with the proven ability to multitask
Strong work ethic and superior attention to detail
Experience with LTL FTL and cross-border freight
Ability to manage high shipment volumes
Ability to work in a fast paced and dynamic industry where reprioritizing is necessary
Minimum 2years of related experience
Truckmate experience a strong asset
Required Experience:
Unclear Seniority
About Company
Expert Management of your Freight Transportation and Distribution, and Warehousing. Radius Logistics has you covered for all your freight needs.
