Customer Insights Manager

Axonify

Job Location:

Waterloo - Canada

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Department:

Marketing

Job Summary

Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning execution and insights capabilities Axonify drives real business impacts for the worlds largest frontline organizations across retail grocery healthcare and financial services.

More than 4 million employees across 160 countries rely on Axonify today. Its an exciting time to join as we transform the company and build whats next.

Were a team that thinks deeply moves with intention and embraces new ideas. We learn quickly keep a sharp focus on real-world impact and take meaningful action to drive progress. And we do it as one team with openness creativity and a shared drive to keep pushing whats possible

The Role

The Customer Insights Manager serves as Axonifys connection between our customers and the teams that build for them. By running the customer feedback lifecycle and a structured win/loss program this role surfaces the insights and decision drivers that inform product roadmap messaging and competitive strategy. Reporting to the Vice President Marketing the role collaborates across Product Sales and Customer Success to make sure customer and prospect signals reach the people who can act on them.

What Youll Build

Customer Engagement & Feedback Collection

Proactively engage customers through interviews surveys focus groups and product review sessions to gather qualitative and quantitative feedback.
Aggregate feedback from User Voice and Gong to provide a consolidated view of customer issues and needs.
Build and maintain strong relationships with a diverse set of customer stakeholders including power users enterprise clients and new customers.
Partner with Product Customer Success and Sales teams to identify feedback opportunities across the customer journey.
Identify patterns and trends in customer feedback to surface actionable insights for the product and marketing teams.
Maintain a feedback loop with customer success to ensure customers are informed of how their input influenced product decisions.

Reporting & Cross-Functional Collaboration

Produce regular reports and presentations for Product Marketing and Leadership teams summarizing customer insights sentiment trends and feedback themes.
Collaborate closely with Product Managers to inform roadmap prioritization and feature development based on customer input.
Work with the Marketing team to incorporate the voice of the customer into messaging campaigns and content strategies.
Present findings in a compelling accessible way that drives action across teams.

Win/Loss Analysis

Design and own Axonifys win/loss program including interview frameworks data collection and cadence of reporting.
Conduct structured interviews with recent wins and losses to uncover the decision drivers behind each outcome.
Partner with Sales Marketing and Product to analyze patterns across wins and losses and translate findings into actionable recommendations.
Facilitate regular win/loss review sessions with Sales leadership and key stakeholders presenting insights in a clear and compelling format.
Maintain a win/loss repository to track trends over time by segment competitor and deal type.
Surface competitive gaps messaging opportunities and enablement needs identified through win/loss interviews.

What Youll Bring

3-5 years of experience in customer insights VoC customer research or a related field.
Experience designing and executing product feedback and win/loss programs including conducting structured customer and prospect interviews.
Familiarity with competitive pricing research methodologies and the ability to synthesize findings into strategic recommendations.
Strong ability to communicate directly with customers in interviews surveys and feedback sessions
Experience aggregating and synthesizing large volumes of qualitative and quantitative feedback into clear narratives.
Excellent written and verbal communication skills with the ability to present insights clearly to cross-functional audiences.
Proficiency with survey and feedback platforms (e.g. Qualtrics Medallia Typeform SurveyMonkey).
Experience working with user feedback platforms such as UserVoice Gong
Strong analytical skills with experience working with data in Excel Google Sheets or similar tools.

Its ok if your experience doesnt check every box! If you check off more than a few - great! Wed welcome a chance to get to know what you can bring how you can add to our culture and hear your unique story.

Work Location

This role is open to candidates who are located in and authorized to work in Canada.

For our hybrid employees we embrace a hybrid-flexible work environment. Most days you choose the location that best supports your workyour home office or our Waterloo or Toronto offices. On Wednesdays Axonifers within commuting distance come together for Work from Work Wednesdaysa day designed for collaboration connection and meaningful in-person moments.

Whether you are working remotely or in a hybrid environment at Axonify you will have the tools resources and support you need to succeed.

What Youll Love About Axonify

We offer a comprehensive total rewards package designed to support your wellbeing growth and overall success. Heres what you can expect:

Competitive Compensation: The estimated base salary range for this role in Canada is $84000 CAD - $105000 CAD - $126000 CAD and reflects growth from building capability in the role to fully excelling over time with most new hires joining near the midpoint. Actual salaries may vary within the range or above or below it based on factors such as experience skills location and business needs.

Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.

Time Off: 4 weeks of vacation 7 Life Care Days and a flexible holiday program to choose the religious spiritual and cultural holidays that matter most to you.

Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.

Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.

Family & Future Support: Parental top-up New Parent Days and matched retirement savings for a secure future.

Growth & Learning: Professional Development Budget to learn new skills and grow your craft.

Community Impact: Paid Volunteer Time to give back to the causes that matter to you.

AI at Axonify

We believe AI should help people do their best work not replace the human judgment creativity and connection that make us who we are. AI is a tool we use to learn fast elevate our craft and focus on the work that truly creates impact. That shows up in our hiring process too.

We use AI-assisted tools to create a smoother more organized and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making the things that matter.

What AI doesnt do at Axonify is make hiring decisions. Every decision is made by real people using real judgment and grounded in our values.

Heres what that means for you as a candidate:

Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up and you can too.
Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
Stay authentic. Were hiring people not prompts your ideas your experiences and your voice are what matter.

Diversity & Accessibility

We believe our teams unique experiences backgrounds cultures beliefs and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports empowers and delivers a sense of belonging for all team members.

We want to remove any barriers that may limit you from joining Axonify. Email to let us know how we can support you with reasonable accommodations throughout the candidate journey.

Whats Next

Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.

Learn more about Axonify at Experience:
Manager