CRM Campaign Coordinator

Alberta Canada

Job Family Group:

Sales & Marketing

Worker Type:

Regular

Posting Start Date:

September 21 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

Whats the role

Shell is seeking a Customer Relationship Management (CRM) Campaign Coordinator who will play a vital role in supporting the execution of the overall CRM and Digital Engagement strategy. This position ensures that CRM campaigns are delivered on time with clarity accuracy and consistency while aligning with strategic objectives to enhance customer engagement and loyalty.

Working closely with the CRM Manager internal teams and external partners this role is responsible for managing campaign briefs coordinating execution across channels and ensuring a seamless and engaging customer experience. The ideal candidate is organized detail-oriented and thrives in managing multiple tasks and timelines in a dynamic environment.

Shell Mobility is one of the worlds largest customer-facing businesses serving more than 32 million customers every day across 46000 locations in over 80 countries. As we continue to grow and evolve through the energy transition we are transforming how we engage customers through loyalty digital experiences personalization data and AI-driven marketing. This role offers a unique opportunity to shape the future of customer engagement for one of the worlds most recognized brands driving innovative CRM and loyalty strategies that influence millions of customer interactions and deliver meaningful business growth.

What youll be doing

• Execute CRM and Digital Engagement strategy through campaign delivery across owned channels (email app SMS push notifications)

• Manage campaign briefs to ensure clarity consistency and alignment with objectives and messaging standards

• Work with legal to make sure campaign terms and conditions are accurate and compliant with relevant regulations

• Manage customer journeys to provide a seamless and engaging experience across touchpoints

• Work with SMEs (Subject Matter Experts) and Product Owners to ensure messaging is accurate relevant and consistent

• Coordinate campaign timelines asset delivery and approvals to ensure on-time execution

• Conduct quality assurance checks on campaign content targeting and technical functionality

• Maintain and update campaign calendars and documentation to track progress and performance

• Support with post-campaign reporting metrics and supporting continuous improvement efforts

• Support A/B testing and the implementation of enhancements based on performance data

What you bring

• The candidate must have legal authorization to work in Canada on a full-time basis
• Bachelors degree
• At least 3 or more years of experience in CRM
• Understanding of CRM best practices and customer lifecycle marketing
• Familiarity with Braze CRM platforms and tools is preferred
• A good overall understanding of the Mobility & Convenience business is an advantage

After you submit your application you will receive an email providing a link to an online assessment that is a mandatory part of the process and must be successfully completed within 3 days of receiving the initial assessment invite. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed your application will be reviewed to determine the next steps. Thank you for your interest in Shell.

If youdontsee yourself fully reflected in every job requirement listed in the posting above we still encourage you to reach out and apply. Research has shown that women & those from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a moreequitable inclusive and diversecompanyand we strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientations and life experiences to apply.

What we offer

The base salary range for this position is $82000 - $ 120000 per pay will be based on various factors such as relevant work experience education certifications skill level seniority and internal equity.

You bring your skills and experience toShelland in return you work with talented committed people in an innovative work the opportunity to develop the skills you need to grow in an environment where we value honesty integrity and respect for one able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together

• Continuously grow the transferable skills you need to get ahead

• Work at the forefront of technology trends and practices

• Collaborate with experienced colleagues with uniqueexpertise

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself

• Benefit from flexible working hours and the possibility of remote/mobile working

• Perform at your best with a competitive starting salary and annualperformance-relatedsalary increase; our pay and benefits packages are among the best in the world

• Take advantage of paid parental leave including for non-birthing parents

• Join anorganization workingto become one of the most diverse and inclusive in the world

• We strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientation and life experiences to apply

• Grow as you progress through diverse career opportunities in national and international teams

• Gain access to a wide range of training and development programs

Wedlike you to know that Shell has a bold goal: to become one of the worlds most diverse and inclusive companies. You can get to know more about howwereworking towards that goalclick here.

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92000 employeesin more than 70 countries and has beenoperatingin Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shells global businesses represented including upstream integrated gas downstream and renewables and energy solutions. That means we do everything from exploration gas production refining and manufacturing to providingfuelsand developing energy solutions for our customers.

At a glance our businesses and projects in Canada include:

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets

• Shale gas and liquids assets in Alberta and British Columbia

• A network of 1400 retail stations across Canada

• The Scotford Complex inAlbertaincludes an upgrader; chemicals plant and is home to the Questcarbon captureand storage facility

• The Sarnia Manufacturing Centre refinery in Ontario

• Investments inrenewablesand energy solutions including EV charginghydrogenand biofuels

• 12 Shell-owned distribution terminals three of which have marine operations

• Shell Aviation Canada delivers across a network of 26airport fixed-based operations and airport consortiums from coast to coast. Shell Aviation provides1.7 billion litersof high-quality fuel annually in Canada and offers reliable and safe into-plane delivery

• Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time including prior to the advertised closing date. Before applying you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.-À NOTER: de temps à autre il arrive que nous modifions ou que nous retirions des emplois chez Shell et nous nous réservons le droit de le faire à tout moment y compris avant la date limite indiquée. Avant de candidater il vous est conseillé de bien lire notre politique en matière de protection des données. Celle-ci décrit comment vos données personnelles peuvent être traitées et vous informe que vos données personnelles peuvent être transférées à Shell/ aux sociétés du groupe Shell dans le monde entier. Ni le groupe Shell ni aucune de ses sociétés de conseil en recrutement agréées ne sauraient vous demander de payer des droits pour examiner votre candidature à une carrière chez Shell. Quiconque vous demande un tel paiement nest pas un représentant agréé de Shell et il vous est fortement conseillé de refuser deffectuer un tel paiement. Shell respecte légalité daccès à lemploi