Coverdale Operations Specialist

Closing Date: July 27 2026

Why Coverdale Resource Center

Join BioScripts Coverdale Resource Center team and be part of a healthcare revolution focused on delivering exceptional patient care through data-driven excellence. Our team collaborates to ensure quality transparency and continuous improvement in our patient care practices. We believe in helping you grow professionally while contributing to a positive and efficient work environment.

How you will make an impact

• Spearhead process improvement initiatives by performing root cause analysis collaborating with Operations team Coverdale leadership and training and education teams to document and standardize processes.
• Participate in training and resource development team to support CRC operations.
• Act as primary operational support for day-to-day operations projects and partner initiatives supporting the Coverdale leadership team.
• Coordinate the rollout of organizational initiatives collecting feedback monitoring adoption and recommending refinements.
• Respond to urgent appointment coordination needs collaborating with nurses and CRCMs to ensure timely patient care.
• Report patient safety information adverse events and product quality complaints as required.
• Manage onboarding of partners and coordinators in internal systems to ensure timely new colleague access and seamless communication between Coverdale and patient support programs.
• Act as CRC Incident Lead during clinic closures or natural disasters coordinating communications mobilizing resources incident documentation and leading after-action reviews.
• Represent Coverdale in preparing for audits and participating in the live audit process as required.
• Represent CRC in operational program launch planning and post-launch service evaluation reviews.
• Act as direct partner contact within CRC operations to ensure responsiveness and build strong relationships with program coordinators.
• Investigate and initiate Quality Incident Reports (QIRs) contributing to a culture of safety and accountability.
• Support legal documentation requests including patient consent coordination and liaison with legal teams.
• Escalate system issues and patient complaints to appropriate departments ensuring timely resolution and service recovery.
• Evaluate non-standard service requests as required.

What youll bring to our team

• Education:
  
  • Post-secondary education in healthcare business or a related field is required.
  • Clinical background (e.g. nursing pharmacy) considered an asset.
  • QMS Auditor certification or ISO 9001 experience considered an asset.
• Experience:
  
  • 5 years experience in healthcare operations patient services or team development.
  • Proven experience leading cross-functional projects and process improvement initiatives.
  • Experience with Patient Support Programs and/or Infusion Clinic/Specialty Pharmacy Operations
• Skills:
  
  • Strong coaching and mentoring capabilities.
  • Experienced in business continuity and incident management.
  • Proficient in MS Office Suite (Excel PowerPoint SharePoint PowerBi Copilot).
  • Strong analytical and problem-solving skills including root cause analysis.
  • Excellent communication and stakeholder engagement skills.
  • Bilingualism (French and English) is an asset.

Compensation: At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.

Were proud to be an equal opportunity employer.âAs a people-centric organization were committed to fostering aâwelcomingâculture free of discrimination andâtoâproviding aâhealthy andâsafeâwork environmentâwhereâall team membersâcanâthrive as individuals.âThrough our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We are committed to creating an inclusive and accessible work environment across accordance with applicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your mark Coverdale Clinics - Where Patient care is in our DNA.

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