Client Service Officer

Client Service Officer

Location: Millbrook NS

Duration: Full time permanent position

Deadline to apply: August 31 2026

Ulnooweg is committed to finding the right candidate and will review applications on a rolling basis. We encourage interested applicants to submit their application as soon as possible as interviews may begin prior to the closing date and the position may be filled once a suitable candidate is identified.

Summary

The Client Services Officer (CSO) serves as a key first point of contact for Indigenous entrepreneurs and businesses seeking access to Ulnoowegs programs and services. The CSO provides client intake pre-application guidance application screening marketing and outreach support and ongoing client service while fostering strong respectful relationships rooted in professionalism confidentiality and cultural awareness. The role works collaboratively within the Access to Capital team to ensure clients receive timely responsive and high-quality support throughout their business development journey.

Responsibilities

Client Services & Application Support

• Serve as a primary contact for prospective and existing clients seeking information about Ulnoowegs programs and services.
• Conduct initial client consultations to assess business readiness eligibility financing needs and support requirements.

Marketing & Outreach

• Participate in client engagement activities community events workshops conferences and promotional initiatives.
• Monitor outreach and marketing performance metrics and contribute to reporting on outcomes and effectiveness.

Reporting & Administration

• Track client inquiries application activity service outcomes and outreach efforts.
• Prepare reports and maintain accurate records to support departmental planning program evaluation and decision-making.

Qualifications

• Diploma in Business Administration Economic Development Marketing Community Development or a related field; or an equivalent combination of education training and experience.
• Minimum two (2) years of experience in customer service client relations business support financial services economic development or a related field.
• Experience working with Indigenous organizations communities businesses or entrepreneurs is considered an asset.
• Knowledge of business planning entrepreneurship and small business development.
• Understanding of Indigenous communities and economic development opportunities across Atlantic Canada.
• Strong interpersonal customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational and administrative skills with the ability to manage competing priorities.
• Proficiency with Microsoft Office applications particularly Excel Word Outlook and Teams.
• Experience collecting tracking and reporting data.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
  

Core Competencies

Client-Focused Service

Relationship Building

Communication

Organization & Time Management

Attention to Detail

Problem Solving & Judgment

Collaboration

Cultural Awareness & Inclusion

Conditions of Employment

• Satisfactory Criminal Background Check
• Valid drivers license
• Willingness and ability to travel work overtime and on weekends as occasionally required

Recruitment Statement
In accordance with the Indigenous Employment Preference Policy of the Canadian Human Rights Commission preference will be given to qualified Indigenous applicants. Therefore we encourage you to self-identify.

No candidate will meet every desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role we encourage you to apply anyhow.

In accordance with human rights legislation Ulnooweg is committed to providing a barrier-free work environment and provides accommodations for those who require them starting at the recruitment phase. If you have a limitation that may impact you throughout the assessment process you may request an accommodation by contacting the People & Organizational Culture teamat . All information pertaining to accommodation will be kept confidential.

About Ulnooweg

At Ulnooweg we are committed to advancing Indigenous economic prosperity by supporting entrepreneurs businesses and communities. We value collaboration respect innovation and cultural integrity and seek team members who are passionate about making a meaningful impact for Indigenous peoples across Atlantic Canada.

Employee benefits and organizational perks

• Paid sick leave
• Special leave
• Statutory holidays
• Medical and Dental coverage
• 3 weeks paid vacation
• Free parking
• Cultural Education
• Annual Holiday Closure
  

About Ulnooweg Development Group

Since 1985 Ulnooweg Development Group has represented Atlantic Canada as a member of the National Aboriginal Capital Corporations Association (NACCA). Our organization is an autonomous Indigenous-controlled community-based financial non-profit that encourages Indigenous entrepreneurship and community building in Atlantic Canada. As an Aboriginal Financial Institution (AFI) we offer diversified sources of capital and dedicated business support to Atlantic Indigenous entrepreneurs and communities.

The Ulnooweg Development Group is one of three organizations that represent Ulnooweg an established and innovative Indigenous-led organization dedicated to taking a transformative and complex community-centered approach.

The three organizations work together to benefit the communities we serve

• Ulnooweg Development Group Inc. (AFI)
• Ulnooweg Education Centre (an education and research charity)
• Ulnooweg Indigenous Communities Foundation (a charitable foundation).

Together these organizations work towards breaking down systemic barriers faced by Indigenous communities and individuals.

Required Experience:

Junior IC